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Pan Pacific Singapore, Singapore,
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Hotel exterior
Bed
View From Executive Lounge During Day
view from our room
Address: 7 Raffles Blvd
Hotel exterior
Bed
View From Executive Lounge During Day
view from our room
Address: 7 Raffles Blvd (546 votes)
Ranked #6 out of 248 in Singapore
Reviews
I stayed in one of the panoramic rooms on the 24th floor, the room was faultless.
The room had everything you could possibly have, service was always spot on.
The atrium inside the hotel was very nice, with nightly entertainment.
It was a short walk to either Marina Square or Suntec city shopping centre, and only a short taxi ride to the famous Orchard road shopping strip.
Lovely hotel, rooms are spacious, equipped with the latest technology and bathrooms are fantastic. I booked it online and was given quite a reasonable rate I thought. However at checkout I realised that there was a 17% charge added on the daily rates quoted online. I found that a bit dishonest.
I have been to Singapore once before and stayed at the Intercontinental however after reading the many positive reviews on Trip Advisor i decided to try Pan Pacific. I can state that I was not dissapointed.
Myself and my wife arrived after a fourteen hour flight at 1600hrs. Our cases were immediately taken off us at the lobby and we were given a ticket. We checked in in under five minutes and was taken up to our room (A Panoramic King Size Double at about £120) by the very helpful staff member. We got the outside glass lift to our floor which allowed a lovely view of Singapore City Scape. On reaching our floor the first thing we were hit with was the lovely smell of a Pine Christmas tree which was situated outside of the lifts. We walked past the coffee lounge where there are free 24 hour hot drinks and directly to our room.
The room itself was of a good size with a room length window overlooking the city. The furnishings were modern and the bed was very comfortable. There was a 32inch wall mounted LCD television and electric blinds allowing you privacy. There was also tea and coffee making facilities and plenty of cupboard space. The bathroom was also very roomy and had both a bath and separate power shower. Overall it was of a very high quality.
Also waiting for us in the room was a beautiful chocolate cake as a gift from the management. We didn't have dinner in the hotel and decided to ask the concierge where would be good to eat. He gave us a map and told us the best places to go, from top quality restaurants over the Marina (No Signboard) to Singapore Food Markets. Again he was extremely professional and helpful. I was also aware that there was a lovely outside swimming pool (with under water music) along with a Gymnasium but only being there for one night I did not get to use these.
Overall the Pan Pacific is a fantastic base for exploring Singapore. It is in a fabulous position allowing easy access to everything in the city. Yes, the hotel is a little impersonal (which is to be expected with a huge hotel with hundreds of rooms) but it offers everything and more for your stay. Singapore is a wonderful city and you could do a lot worse than using the Pan Pacific as your starting point.
I have stayed in numerous hotels in Singapore mainly on business but as I came with my extended family on a more limited budget I choose the Pan Pacific mainly based on tripadvisor's recomendation. I am so glad I did. This hotel compares with the best in Singapore but for a fraction of the price. The service is second to none and the pool was an oasis for our family. I just could not find anything wrong withthis hotel and I am a difficult customer as I travel so much on business in 5 stars hotel. I would recomend this hotel eyes close and will make sure I stay there on my next business trip in Singapore
This is a brief review as the comments are all possitive, and I really cannot criticise anything about the pan pacific. We stayed on a 2 day stop on the way to Oz and intantly booked back in for the return. The hotel is very large, but has none of the drawbacks of other such establishments. The staff have the enviable ability to relate and remember you individually, and make you feel welcome.
The pool and gym facilities are great, and breakfast is a monumental affair, covering many international tastes. We had an excellent meal in the in-house Indian restaurant one night. The rooms are excellent, and the views over the city are fantastic.
I was dubious about Singapore before going with the sanitised asia image, but was pleasantly surprised, and after a 12 hour flight, I couldn't hope for a better experience.
Next time we'll linger longer.
We choose to stay at the Pan Pacific on our recent stopovers to and from Oz after reading the many good reviews on Trip Advisor. The hotel surpassed our expectations. Despite being a vast and busy hotel the excellent staff service makes you feel very special and very welcome. The Pan Pacific is not the newest hotel in Singapore by a long way but is well maintained. Bedrooms were large with great bathrooms and the balcony we requested to allow my husband to smoke. Breakfast was available at a variety of locations and of good standard. The Marina Bay location is a good position, you can walk to nearby shops & restaurants and sights or take one of the many taxis outside the hotel day & night.
My husband and I stayed at the Pan Pacific on Raffles boulevard for one night in December and we could not have had a better experience. I booked based on trip advisor ratings and was not dissapointed at all. We were greeted by name at the entrance on our arrival by Genie Park who is a guest relations officer to the hotel and who made us feel like we were special guests.We were upgraded to a room on the 27th floor with a Panoramic view of the Singapore Marina as a special gesture as it was my birthday which they had very kndly noted. We did not have to go through a lengthly check-in procedure as Jennifer Wong, the hotels Guest care manager organised a pre-check-in for us when I did the booking by email. She also had a beautiful gift awaiting my arrival with a hand written note wishing me a happy birthday. Exceptional attention and care which is really commendable.
Our room had every single thing we could possibly need and more.A panel with every configuration of internatioal plugs is available so you don't have to take adaptors.A panel next to the bed controls every switch in the room from the bed...excellent! An ironing board and iron is available in the wardrobe.The room has a good size working desk should you need to do some work.They are spacious,light ,airy,modern and chic and have glamorous bathrooms with seperate showers and bath. The business centre in the hotel is also state of the art...everything you could need from Apple Macs to printers.
We had dinner in the Chinese rstaurant on the top floor which has a panoramic view of the Marina.....a very good experience all round and made ever more special by such excellent guest care management..
Returned to Pan Pacific with my daughter after to year break and what a change. The lobby was still the same as we remembered but the service and the rooms - what a difference. Check in was a smooth as ever and when we decided to move from the Business Executive floor to the Club Floor this was handled with military precision. Their computer system is excellent so the guest relations lady who checked us in realised that we had stayed at the hotel on two previous visits and welcomed us like old friends and then upgraded the room and gave us a discount when we asked for the move to the club floor.
The rooms have all been upgraded and are bright with light wood fittings and the bathrooms wonderful, (our shower had 5 jets), beautifully soft towels and excellent L’Occitane amenities.
Club floor is very good with cheff to cook breakfast in the morning and everything you could possible want. Would have given the hotel 5 points except that their evening canapes on the club floor were very hit and miss. Not always ready and the food just did not compare to the club floor on the Mandarin Oriental in Kuala Lumpur where we had just transferred from. But despite this we will be staying there again next year and would highly recommend it to anyone travelling to Singapore
This hotel is considered one of the best in Singapore.
The rooms were big, with excellent view
The breakfast is pricey , but quite yummy.
I went there with my Wife to spend a romantic night there. To our big surprise the pillows and covers were smelly. they had the stall smell of someone who does not shower and lied on the covers.
Obviously they did not change it or did not wash it.
We called to change the pillows and an unhappy staff changed for us.
Spent the night here on Christmas Eve in a standard Deluxe room on the 20th floor.
This really is a nice hotel, the customer service you receive from 5 star hotels in Singapore never ceases to amaze me. They leave hotels in Australia for dead.
We had Christmas Lunch in the Global Kitchen with unlimited Champagne and it was very special. Highly recommend it!
Nice room, great looking lobby and nice pool area for a business hotel. I have also stayed at the Conrad across from the Pan Pacific and I have to say that it is probably the better of the two hotels though, but only just.
If you choose to stay at either then you cant go wrong.
We arrived to a welcoming smile from all staff, and were told on check in that we had been upgraded to a Pacific Club room, and would be checking in on the 33rd floor. At this stage we were thinking that's nice to be upgraded, but had no real conception of the full meaning! Anyway we were personally taken up to the 33rd floor, via the impressive glass lifts that travel up the outside of the building, and checked in by Jayrick, who then showed us to our room, and explained the main advantages of the upgrade to the Pacific Club room.
Wow - the room itself was huge with a massive bed, chair and desk, mini bar, robes and slippers, flat scrren TV etc etc. The bathroom was luxurious, and had a huge supply of soft white towels and L'occtaine toiletries that we replaced every day, and a shower with massage jets. However the best bit was the balcony and view - to the left the Singapore flyer and in front the Marina Bay area and all the attractions, and then to the background and right various iconic buildings and tourist attractions. We stood on the balcony and sat on the furniture every day, never tiring of the view, and the NYE celebrations we saw from there were second to none.
Onto the upgrade features - we we offered a personal and initimate breakfast in the lounge, including champagne, smoked salmon, cooked products, fresh exotic fruits, cereal, pastries etc. Between 5.30-8.00pm we were entitled to free drinks in the Pacific Club lounge, and assorted nibbles, but these were with a difference - cavair topped, salmon, crudities, beatiful little cakes, and of course champagne! We could have some dry cleaning done every day, use the internet for free, choice of pillows, and 24hr access to the pantry with snacks, soft drinks, ice creams, fresh fruit, crisps etc, and our own personal butler!
The hotel itself is in a great position, and we were able to access the Hippo bus tours by walking through the Suntec shopping centre. Shopping and eating is a vital part of Singapore life and we enjoyed it!
The hotel pool was great, and if you swim underwater, you will literally hear music!
Thanks a million to the Pacific Club staff, especially Jayrick, Tashida, Sitta and Elena for making our Pan Pacific stay so outstanding, and we will be back next time we make it to Singapore.
We stayed here for New Years Eve 2009/10 on our way back to Europe after our australian holiday. Everything about the place was excellent, starting with the location.
The rooms are large and comfortable; the bathrooms are also quite nice.
Staff was very friendly (even for Singapore standards).
All in all a very pleasant stay.
I stayed here after staying at the Grand Hyatt for a week on business (had to move out once started paying my own tab!) so my review is probably biased by this fact!
The Pan Pacific looks pretty non-descript from the outside, but once in the foyer you will be impressed by the atrium, which stretches up the entire height of the building, with snazzy glass elevators that reminded me of Charlie & the Chocolate Factory!, but would not be ideal if you are afraid of heights. We chose a room with a balcony as one of us smoked, the view from the balcony was tremendous, however dont expect any furniture on the balcony they dont seem to want you to sit out there, only stand and smoke! The rooms were adequate but a bit tired looking. They were kept pretty clean, despite our messiness! We like walking, and Singapore is a very safe place, even at night, so we thought nothing of walking from here to clarke quay, boat quay, little india, and orchard road, although you need a comfy pair of shoes for this. The minibar drinks were ridiculously over-priced (its cheaper in the Hyatt!) and so were the restaurants. The foyer bar did however make some delicious cocktails. The breakfast was nowhere near as good as at the Hyatt, poor selection and stale food, although it was the same price, it wasnt worth the money. The pool was nice, serving complimentary bottled water. However the staff were not so good, one refusing to take my order as it was 2 mins past 3, even though she'd given me the menus 15 minutes previously and then disappeared.
There were numerous malls around, Suntec City being the largest but somewhere i hated with a passion, much too big and no maps or directions, nightmare, especially for husbands!
Everything was just beautiful of this hotel. A well recommended place to stay!! Shopping too is not too far away. I would definitely come back to this hotel when I get the chance to hit singapore again...
A very new & modern hotel (the first impression). Near the most sight seeing of Singapore city. The staff was so kind & a smile was all the time on their faces. And what can i say for the breakfast... excellent!(We booked the hotel with GTA Hotels & it was the only site with breakfast included for this hotel in the price).
We booked a panoramic view room... & it is highly recommeted!
The MRT is about 10 minutes away, but if you go from the aircontitioned underground ways that connects the hotel with all this shops & malls & the metro(MRT), you'll not feel the walking distance...
Certainly i'll come back to this hotel!
We spent 3 nights here en route to Malaysia. We checked in late, and the desk was very efficient in getting us to our rooms, even though there was a minor booking snafu. We received our connecting room request and a quick room service snack at 1am. Service was excellent. Our rooms were very clean with everything in working order. The location is great - close to shopping, landmarks, and so on. The Chinese restaurant at the top of the hotel was delicious. The breakfast buffet was also quite good but very expensive. I suggest walking into one of the many malls to purchase a light, local breakfast, if you don't want to spend a fortune.
Well, what can I say, this Hotel was superb! It wasn't stuffy like some 5 stars can be, staff were friendly. We needed a bay cot which was provided with baby toiletries!
Breakfast was outstanding, even happy hour cocktails were great. We were a bit jet lagged and always left the hotel room quite late. All we had to do was let room service know and the rooms were cleaned immediately.
I really can't say enough about this hotel. I stop over regularly in Singapore and I think this will become a regular!
Just got back from Christmas break in Pan Pacific Marina Bay. Very well located, connected to shopping malls thru 2nd floor- Marina Square and Suntec City. Can walk to MRT station in City Hall (10-15 mins) which along the way have lots of shops and also connected to Raffles Shopping Mall (at the very end) where you can find Robbinsons, Coach and lots other shops. Hotel has comfortable bed, flat screen TV and nice shower-need to learn though how to operate the shower (though had stayed all over the world's hotel)... like taking a bath in the rain! Good housekeeping, fast check in and check out. Will stay here again....
We stayed at the Pan Pac on the way back from Europe. This was one of the only hotels that had Day rooms - i.e. 6am to 6pm, which were extremly good value.
The room was very nice. Large, with an excellent bathroom. The room also had a balcony and a view looking out over the Marina and the CBD. It also had electronic controls for the blockout curtains to the balcony. The room felt very modern - flat screen tv, ergonomic chair at the desk etc.
The hotel also has a very nice pool and gym - a lovely tropical feel.
The hotel is near the marina, which also means its close to suntec city - the convention centre, esplanades on the bay theate centre, and a variety of shopping centres.
The staff were friendly and helpful. Couldn't fault this hotel on anything. I've stayed at several hotels over the years in Singapore, I would strongly consider staying here again, and would recommend it to anyone.
Over the years My wife & I I've travelled to many 5 star resorts .The last time I was at this hotel it was in May 1987.Trust me this hotel has not dated it has been totally refurbished with all the Mod/Cons & has kept up with current trends.But where it has improved dramatically ,is the people skills & homely hospitality.Literally we were floored by the kindness of the Team Especially at The Executive business floor.The $70 Singapore dollar per night upgrade is worth every cent.(This includes breakfast,drinks & snacks & canapes ,Cocktails between 5.30 to 8.00p.m. daily) The Executive area opens out to a balcony has also a beautiful backdrop of the City Skyline.Also the team was very accomodating to our early arrival in the morning & we allowed to check into our rooms earlier without penalty or charge.Also all the usual facilities like Gym, steam room,restaurants etc..Also Pan Pacific connects into Marina Bay Plaza (Brilliant Shopping!) Jean-Pierre Michel
I had the pleasure of staying at the Pan Pacific Hotel in Singapore for two nights from December 13th to December 15th.
I arrived very early in the morning on the 13th and I therefore wondered if I would have access to my room right away. No problem - Not only did I get my room I also received an upgrade.
I stayed at a very nice room at the 31st floor with balcony and view to the harbour.
The room was clean, aircon worked perfectly and the bed was brilliant.
During the next couple of days I enjoyed the warm hospitality from all of the staff members. I would however especially like to mention the people in the breakfast restaurant. Speaking of breakfast I cannot reccommend enough how great it is - Don't go anywhere else.
I had a great stay at the Pan Pacific. Would I stay here again? hmm.... I probably would even though it might not be in the very best location. I was a little surpriced that the noice level from outside was relatively high but the hotel management have ensured me they are actually looking into that already.
Excellent service, good meeting rooms. close to everuthing
We had a city break for a few days towards the end of November, and decided on this hotel based on its number 1 ranking on TripAdvisor.
Compared to the boutique and 3 star hotels that we normally go for, this place was great. The lobby is huge and very attractive with the lifts shooting up and down. All of the staff were very attentive and helpful throughout our stay. The room was spacious and very clean, with a great shower. A minor gripe is that I couldn't really work out the air conditioning system (and I couldn't find instructions) so it spent a lot of the time turned off as we were too cold.
At breakfast time you can try the buffet. There's a good selection, so make the most of it to get value for money.
We also tried the pool out during a spare hour or two, and it was nice, quiet and spacious. If you go underwater, you hear muzak - quite a novelty!
Location-wise, it's fine. Raffles and some of the big malls are about five minutes walk away, and it's close to the marina where you can find boat tours, nightlife, etc.
Honestly I don't have a bad thing to say about this hotel. The only thing is, it's not cheap. But if you fancy splashing out like we did, you won't regret it.
If you like bland, corporate hotels this could well be the place for you. Otherwise, try elsewhere. The Pan Pacific is underwhelming and I just don't understand it's TripAdvisor No1 rating. Don't get me wrong, there is nothing bad with the hotel. It's just a bit dated, bland and unmemorable.
We paid for a panoramic view expecting vistas across to the CBD. What we actually got was a view of the Conrad hotel opposite. It turns out that you have to pay a premium for a balcony room to get the iconic views. We ended up paying the extra but were then given a room with partial views, obscured by the concrete wall of the neighbouring room and a large concrete overhang. The balcony had all the charisma of a multi-storey carpark. Tip -avoid floor 32.
The location is okay if you don't mind walking through souless shopping malls to get there (the nearest underground station is a 10 minute walk away).
On the plus-side, the staff were friendly enough and the breakfast was fine but overall, in my opinion it's just not worth the money.
The Pan Pacific Marina Square is a good hotel with excellent service. The "hollow" triangular construction give it a great feeling of space on the inside. Facilities are excellent, including the gym, pool and business services. The business centre provides extensive and friendly service incl. printing, scanning, faxing, etc. Computers for use include PC and Mac.
The hotel is conveniently located very close to Suntec convention centre. It features direct access to Marina Square shopping centre for food and other shopping requirements which is also very handy. Standard for Singapore, taxis are always available at the entrance. Public transport is also reasonably convenient with a bus stop located across the street from the hotel and City Hall MRT about 10min walk via air conditioned shopping malls.
Negative... Internet is very expensive compared to what locals pay for access. Starts off at S$5 for 1 hour and goes up to S$ 24 for 24 hours.
Before leaving on our 20 night holiday, my wife and I decided to spend our last 3 nights in Singapore at a nice hotel, and because we were after somewhere that rated highly and was located amongst the shopping centres and restaurants, we decided on the Pan Pacific - and it turned out to be a great choice.
As soon as we walked in, we were greeted by staff asking us how we were and how our flight was, and were personally directed to the checking in counter. My wife and I got our times mixed up and were trying to check in at 2pm, whereas the check in time is actually 3pm, but the hotel didn't mind us arriving early - we were still able to get a balcony room on the 12th floor - all they had to do was get house keeping to join two single beds together and remake the bed.
Our room had a fantastic view of the bay, the Merlion, financial district skyline and the Flyer and the room was also located in a way that no one would walk past your room unless they were specifically coming to our room, so our privacy was well looked after. And with the elevator access limited to room card holders only, our security was also well looked after.
At night there was always a cabaret singer and/or pianist in the lounge on the ground floor and their voices and music would float up through the floors above and make the experience quite pleasant. And although you could hear the music once in our room, it was only audible when we were standing at the door or in the bathroom.
The room itself was very spcious with lots of storage area, a decent sized desk and comfy chair, big flat screen TV with 40 odd channels and the bathroom had a separate toilet door, a shower area with double shower heads and an ottoman to boot. There were also a lot of spare towels, so there was never a need to ask house keeping for extra towels whenever the wife wanted to wash her hair. The blinds to block out the light did exactly that - blocked out the light. The blinds are remote controlled and you can choose to have the heavy blind down to block all the light, or you can lower the lace blind to let in sunlight but give yourself some privacy during the day. The bed, although joined at the middle, was very comfortable and big and the room also came with dressing robes, slippers and a safe.
We didn't use any of the facilities or restaurants at the hotel because there were so many other places to eat and shop around the hotel. We had a choice of Marina Square, Suntec City and also Citylink (which also leads to the MRT) to spend time in and the cost of a taxi from the hotel to anywhere around the island was always very cheap.
On our last night, we wanted to know where we could keep our luggage for a couple of hours (and do some last minute shopping), because checkout time was 12 noon and we weren't leaving for the airport until 2pm. Without being asked, Mar (who was working the desk) simply extended our checkout time till 2pm the next day, which made things a lot more simpler for us. It gave us a chance to run around all morning, then freshen up before heading out to the airport.
My wife and I would love to stay at the Pan Pacific again, but because we like to stay in Singapore for weeks at a time, it becomes a costly exercise to stay in such comfort and style for the duration of our visit. Yes, it is an expensive hotel, but it's well worth it and money well spent.
My partner and I stayed at the PP Singapore for 5 nights in early December. We booked online (direct) and got big savings with their Advanced Purchase offers. We booked a Panormamic view, and were given a room on the 30th floor. All Panoramic and Club rooms have exclusive use to the outdoor/glassed elevators, so every trip to the foyer and back is an experience.
The rooms were great, a very good size, and we didn't feel cramped during the stay. Plenty of storage space and places to put your suitcases. The bathroom was gorgeous, and my partner and I especially loved the dual head shower.
Food at the hotel was of a high standard, room service always came quickly, fresh and hot. We ate at Global one night at their buffet, which was nice, but we aren't big fans of buffet's anyway.
My only (small) gripe is that the balcony wall is very high and concrete, so you can't see the view from your bed/sitting on the balcony. Looking over at the Mandarin Marina and their glass walled balconies I was a little jealous.
All in all we loved this hotel and will definitely be back again soon.
We stayed there for 3 nights and found the rooms good sized, clean and comfortable. The public areas are very spacious and although we did not eat there, there was a good choice of restaurants. There was a nice pool to cool off in at the end of the day. The best thing though was the location. You are right in the middle of town with plentiful buses and trains (10 mins away) to take you to the sights.
There are probably more luxurious hotels in Singapore, but I doubt there are better for the price you pay for the Pan Pacific ($187SG/night). The service was excellent from the moment you got to the front door, the rooms were large and clean, the bed big and comfy and the buffet breakfast was worth the $41SG you pay. The closest thing to a negative about this place is the location - it's probably a 10 minute walk from the City Hall MRT, but the walk is completely through air conditioned shopping malls, which are in themselves a bonus for shopping and restaurants. We would definitely stay there again.
I stayed two nights at this hotel, and would stay here again in an instant. It's a pretty large hotel, 30+ stories. Rooms are spacious and well-appointed. I stayed in what is probably a mid-grade room and it was spotlessly clean with very comfrtable bed and pillows. There are more luxurious rooms available, but at $150/night it was a great room at a great price.
What distinguishes the hotel from others is the service. I decided to buy two of the hotel pillows since I found them so comfortable. The business center worked to find the cost of shipping them, then when it was higher than I wanted to pay, called the airport to see if I could store them there for the return trip. When I decided to take them, a doorman found a cardboard box and packed them for me. I never felt like I was imposing, and no one seemed to be angling for a tip.
The breakfast buffet was wonderful, with tremendous variety of high-quality western and asian foods, and again great service. (It was a bit pricey though at about $30 USD). I had free internet, though apparently this depends on your rate plan.
The hotel is connected to a good-size mall (OK, nearly everything in Singapore is connected to a mall!). The nearest MRT (subway/metro) station is about a 15-minute walk, but all of it is covered and all but 1 minute of it is air-conditioned (you literally walk through a series of connected malls).
I highly recommend this hotel. period.
My husband and I stayed at the Pan Pacific for two nights as part of our honeymoon, and we were really happy with our choice.
The first thing we noticed on stepping into the hotel was just how huge and busy it was. We have stayed in our fair share of big city hotels, but the Pan Pacific was really a step up from a lot of the hotels we've stayed in previously; if I was to compare it with anything, I would probably say it had a feel of a Vegas resort hotel about it (especially with the interesting design and awesome lifts!). To go along with this first impression, we therefore automatically assumed that on check in, the staff would be friendly and professional, but impersonal. However, we couldn't have been more wrong; the girl who checked us in was probably the friendliest and most outgoing person I've ever dealt with in a hotel! Knowing it was our honeymoon, she asked us all about our wedding, our holiday so far, our plans in Singapore etc, and it really felt like she was genuinely interested in everything we said. It really made me smile and was so unexpected in a big, expensive hotel like this. Throughout our stay, we found that the staff were always very friendly and helpful, and it really made us feel welcome.
We were given a deluxe room with a balcony, which we were initially pleased with; however, on returning and checking our booking, I did find that the hotel were supposed to give us an upgrade to a Panoramic room as arranged by our travel agent. I'm not going to let this affect my review of the hotel as this may have been the fault of the travel agent, and we were still really happy with the room...but if anyone else has any promised upgrades, it might be worth keeping a check on them! As I said, we were very happy with our room. It was very clean, modern, a good size and we were particularly happy with the bathroom which was very elegant and neat. The only thing I would say is that there was nothing particularly original about the room. It looked great and was very comfortable but there was nothing that made it stand out. We still had a good view (looking out towards Merlion Park and with the Singapore Flyer to the left) despite only being on the 9th floor, instead of the upper floors that we maybe should have got! Amenities-wise, there were electric drapes, bottled water, robes, an electric safe and basically everything you would expect from a hotel of this quality. As our time there was so short, we didn't have a chance to try out any of the hotel restaurants or pool, but as the hotel pretty much oozes high quality, I doubt we'd have had any complaints if we had!
We'd been in the room for about five minutes when there was a knock on the door from room service; on answering, I was presented with a large piece of chocolate cake and a really nice card from the hotel congratulating us on our wedding. It was a nice touch, and something that was only matched by one other hotel out of the six we stayed in throughout our trip (and the chocolate cake tasted absolutely gorgeous!).
We were also very happy with the location of the hotel. The hotel is attached to a large network of shopping malls, and it's a 5-10 minute walk to the City Hall metro station (which can be reached by walking through the malls, if you want to avoid too much walking in the heat!). We preferred walking around the city as much as we could, and it probably took around twenty minutes to get to Orchard Road, ten minutes to Merlion Park and around fifteen minutes to Clarke Quay and Chinatown. There is still a lot of construction around the Marina Bay area, but there were never any problems with noise.
Given the opportunity, we'd love to stay at the Pan Pacific again. It was very comfortable, incredibly clean and we were sad to leave it after only a couple of days. It seems to be catered more towards business customers than leisure holidays, but I can strongly recommend it to anyone looking for a high quality hotel in a great city.
We had a fantastic deal on this Hotel thru 1800 Hotels.
When we arrived we were given a Panoramic room which was just fantastic.
Our deal included breakfast which was just as well as the cost was S$40 per person !!.
The hotels location was superb being central and located next to a Mall.
The staff and the facilities were supernb, would not ahve any qualms about going back to the Pan.
This may be a smart hotel with excellent staff but it is let down by it's attitude to customers who smoke.There are no rooms for smokers, and we were told at reception that we would have to pay a considerable supplement for a river facing room that had a balcony, in order to be able to let my partner smoke.A nice way to fleece potential customers who only wish to indulge in a legal activity.Don't think you can get away with a sly drag either.You have to sign a declaration saying you understand that charges will be made for 'refreshing' the room if smoking activity has been detected.There are plenty of more amenable hotel for smokers in Singapore.
This is centrally located in the Marina Square The famous Singapore Lion called Merllion in the Esplanade is very much within the walking distance. I understand the water front view rooms are very good and even the city facing rooms are good. The vegetarians get a few items for breakfast apart from the continental one but the other facilities like the pool, the spa and the gym are excellent.
25.06.07
singapore
Really like the structure of the place and the architectary of the hotel it is like best in its rates according to its services and also because of luxoriouness of the rooms and quality of services they provide.
This hotel is just amazing and we could not fault it at all from the moment you walked in you were treated like royality. We travelled with some friends who had not been to Singapore before and were blown away with this place.
No complaints and would recommend this hotel to anyone going to Singapore, and reasonably priced.
We spent 4 days at the Pan Pacific at the end of November. It is a good hotel, well run with excellent service. The link to two big malls is great and the pool fine. But it isn't cheap. We were told on check-in that we had been 'upgraded' but on looking at our original reservation found this was not the case (indeed we were on a lower floor than the one we had asked for). And we were charged full whack for a late checkout. I would stay again but can't help thinking there must be better value options than this in Singapore.
We decided on staying in the one place for 12 nights and chose the PanPacific. No regrets at all, we had a Deluxe room with balcony and view of Merlion around to the Singapore flyer. This also gave us a great view of the Casino under construction ,but 19 floors up, we were not troubled by noise or dust.The room was huge, spacious and very well fitted out. The bed was massive. The Staff, from Room Maids to Front Desk to Concierge were fantastic. Nothing was too much trouble for them and they would readily stop for a chat and ask about your day's adventures. We had breakfast included and that was excellent value, gets a bit busy on weekends but , again, the staff really work at getting everybody seated as quickly as possible.
The MRT isn't real close but access to the station is mostly underground or through shopping malls and therefore airconditioned.
One small disappointment was that I made the effort to write a letter to the Hotel Management, after we had been there for 5/6 days and complimment them. I received no acknowledgement which surprised me. Maybe they get a lot of them !!
I had a wonderful experience during my stay at Pan Pacific Singapore.
I literally don't have anything bad to say about this hotel. The only thing that I could think of is that they don't have a lounge were they could offer free internet for their guests.
The location was spot on, right in the middle of everything.
The hotel itself was of the luxury kind, with several restaurants, round-a -clock gym, spa, tennis courts, swimming pool, playground, garden, tailor shop, flower shop, meeting rooms etc.
You should try out the chinese restaurant on the top floor with exquisite food and a fabulous view of the island.
And for the service, I simply couldn't be more delight with. It was just outstanding. Friendly and punctual. The staff certainly make you feel like a VIP. They even let you check out late if you need to. They asked me at the arrival when my return flight was and without hesitation they said that I could stay in my room until 2pm as my flight did not departed before 4:05pm.
As a 5-star hotel you get what you expects of amenities, don't bother bring your toilet bag (if you're a guy), cause they have everything you need.
The room (panoramic twin) was clean and spacious and provides everything you need. It also have several cables that you can use, such as, HDMI, VGA, Audio, S-Video, Audio, RGB.
So, if you want to hook up your computer with the LCD TV, then you can easily do so.
Another cool feature is that the window drapes are electronic, that means that you can control it by using a remote.
Some of the rooms also have intercontinental doors, which is very convenient if you're traveling with family or friends.
In overall, this is probably the best hotel experience I have ever had. Thumbs Up!
Stayed only one night here and booked with a Preferences package - a guaranteed room upgrade and a choice of various extras (we went for the breakfast). I think we were upgraded - we had a city view room which, judging by the shape of the rooms from the central atrium, was bigger than others on the other side of the hotel, although i'm still not entirely clear whether it was an upgraded room as the website isn't very clear about the different room types. Anyway! Impressed with the room - a good size, good decor and furnishings and the bathroom had separate shower and bath, and a toilet in it's own little frosted glass cubicle! Very clean too. Public areas were also good and the breakfast had plenty of choice.
One big negative - the price quoted on the website does not include taxes, so when we checked out the bill was 17% more than we expected and it all felt a bit sneaky. I'm not sure why the hotel wouldn't just give an inclusive room rate (maybe the total price would put people off!)
It's worth mentioning that 3 weeks beforehand we stayed in the Marina Mandarin which is almost next door, and not only did we have a better view but had an equally good room and a better breakfast for £40 per night less!
We stayed 6 nights at the Pan Pacific and couldn't fault it. The rooms (we were in a Deluxe) were spacious and comfortable and we had a good view overlooking the pool. We arrived at 6:30am and a room was available straight away, very welcome after a night flight from Perth. Breakfast was excellent with a fantastic choice. Found the Atrium Bar very pricey for drinks, but Singapore on the whole is expensive for alcohol. As we were on holiday we didn't mind too much. The Bar staff were very friendly as was the young singer who was entertaining each night. We could walk from our hotel to the MRT via the shopping mall so we didn't have to go out in the humidity and although a little removed from the hustle and bustle of downtown Singapore, a $8 taxi ride soon found us in the heart of the city at night. Would definately recommend this hotel.
We were very happily surpriced by the great service this hotel offers, from their entire staff. Standard of the room was very nice. Great view and a nice pool for warm days. The breakfast was a huge buffet with something for people from all continents.