Hotel located just in front of the Futian markets buildings but not in the city center. Rooms are clean and confortable,fresh fish food chinese restaurant very good located second floor. Stayed at executive level, rooms with computer, internet.

I hated to give this hotel a neutral rating. The service at this hotel, the front desk and hotel management, was so bad I wanted to rate it terrible. However, for Yiwu, you wont find a better hotel to appease most of you Western needs.

Rather than going into all of my problems with the staff, I just want to warn you that dealing with them is like spending time in the bad twilight zone. What is worse is complaining to the Best Western customer service, which appeared to be run by the Ocean front desk staff. Don't forget that as nice as this hotel appears to be in Yiwu compared to the other hotels, it is still a Best Western Hotel. To say service was awful is an understatement. When you are a Westerner in China, particularly for the first time, the service at a hotel makes all the difference in the world. Here it will drive you crazy!

My next complaint was also mentioned in another review of this hotel. The smoking here is so bad. This includes the lobby, the elevators (yes they will enter with a lit cigarette or cigar) the dining rooms and especially the executive lounge. However, the smoking problem is just part of being in China. Nevertheless, this is a hotel that bills itself as delivering Western standards. They must at least do something about the executive lounge and the elevators.

My next complaint is the pitiful executive lounge. My recommendation is to not waste your money going to the executive floor at this hotel. The service is pitiful for those of us who are English speaking Western customers. The lounge is worse than a smoke filled poker bar except they smoke the real strong smelling brands. I saw that it just takes one person to clear out the nonsmoking side of the lounge. They offer a few stale Chinese cookies and some fruit displayed on about 5 small plates on a table, nothing else. They give you one free hot tea or coffee once a day only when you present your ticket. They charge for soda (more than $2US a can) and everything else. It is neither relaxing nor a peaceful sanctuary to retire to from a busy day.

The only other benefit from the executive floors is one faucet delivering potable water in the room and I don't know what else. Maybe one piece of laundry a day, and a kit kat bar at night shoved at you through the door at "turn down" service. You get the pleasure of being high up so it takes 15 minutes to get up and down the elevators in the mornings and at night. 15 minutes on a potentially smoke filled elevator.

The air in the rooms has a mind of its own and it sets to a sleep mode on its own every night. This means either very hot or cold. Oh, and the bed is typical hard. You must request a top sheet and pray they understand. You have to request Ice and also pray they understand. We found it helps to say "Ice - a - cubas" to make it easier for them to understand.

They have an OK buffet breakfast manned by tough ticket takers who jump you as you exit the elevators to the restaurant. The breakfast becomes intolerable after the 2nd day. I'd say it is below average compared to many other Chinese hotels I have stayed at. Check to make sure it is included in your rate.

The positives are that the hotel is clean. The hotel is connected to Futian Market. The Western restaurant and the Chef are a god send. Between the Chef and the Waiter Danny, they are the only two English Speaking people in the hotel that understands some Western culture, and try to make you comfortable. The pastas at the restaurant are great. They have about 3 English channels on the TV. They provide a few bottles of water a day for free. The door guys are very nice. Internet was very good although they have no idea who their ISP is or POP server. Your room should have a computer. Suites have a computer and on the executive floor a fax machine.

This unfortunately is the best it gets in Yiwu. I have either visited or stayed at most of the other top hotels here. See if your agents have a special rate.

Just stayed in Yiwu this past weekend. We requested a late check-in confirmed with a credit card because we wanted to ensure non-smoking rooms (I know that's a joke in China but you can't blame a girl for trying...). Anyway, upon arrival we were told our rooms were given to someone else. To say we were unhappy is an understatement. But as in China: never become irate or crazy...you lose face and they will not help you....so very calmly we told them how disappointed and unhappy we were.. after much time had passed...we got upgraded to the suites. They were spacious and very nice. It was unfornate it took so much effort on our part to get a room (that we reserved earlier) but in the end they did right by us. (Jake, a manager came through for us, we appreciate greatly).

The hotel location is perfect. It is attached to the shopping complex between G&F, so you can return easily mid-day with your purchases. Enough English is spoken so you can get your needs met. When we stay in Yiwu, this is the hotel we will stay at. The hotel food was okay.