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The Eton Hotel, Shanghai, China
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bathroom with clear windows
view from inside bathroom (there are shades too)
The lounge.
bedroom with king bed
BUFFET
Twin room & bath with a view
View from the hotel by Day
ETON HOTEL
The buffet breakfast.
COMMON AREAS
The Eton Hotel: Executive Room
Room 2 double beds
view from 27th floor
beautiful lobby (my friend - not me)
Another view into the bathroom
Sleek and posh bathroom
The Eton Hotel: Executive Room
The Eton Hotel: Executive Room
View towards the bath
View at Night
Address: No.535 Pudong Avenue, Pudong New Area
bathroom with clear windows
view from inside bathroom (there are shades too)
The lounge.
bedroom with king bed
BUFFET
Twin room & bath with a view
View from the hotel by Day
ETON HOTEL
The buffet breakfast.
COMMON AREAS
The Eton Hotel: Executive Room
Room 2 double beds
view from 27th floor
beautiful lobby (my friend - not me)
Another view into the bathroom
Sleek and posh bathroom
The Eton Hotel: Executive Room
The Eton Hotel: Executive Room
View towards the bath
View at Night
Map of The Eton Hotel
Address: No.535 Pudong Avenue, Pudong New Area (54 votes)
Ranked #4 out of 334 in Shanghai
Average price: $160
Reviews
I booked this hotel through Orbitz- received a 3 star price for a 5 star hotel. It was awesome. The hotel was really, really nice. When I got there they were not able to accommodate my request for non-smoking room so I ended up taking a smoking room on a smoking floor- you could not tell it was smoking. There was no smell neither in the room nor on the whole floor. Just amazing. The only downfall was the communication with the staff was a bit tough (maybe it just the culture) but I would recommend this hotel to anyone who is looking to stay in the Pudong area. One advisory- do not plan on eating at the hotel b/c all establishments are really expensive. However, there are many food options in the area within 10-15 min walk as well as as some "special massage" places. P.S. All photos from the hotel website are accurate. Rooms look exactly the same as they advertise.
We stayed at the Eton for a conference at the Int'l Convention Center for five nights in December 08. The check in was smooth and all service people were highly attentive. We were going to bring up our luggage on our own, but the bellman rushed to take it away as soon as we stepped into the hotel. We were greeted with a friendly "hello" whenever we crossed paths with a service person. Very knowledgeable about the area and helpful with calling taxis, etc.
The location isn't too central (about a 10 minute taxi ride to the convention center for $2) but there is a subway station directly across the street and the subway system is somewhat easy to understand. There are a couple of nice restaurants/pubs/cafes/shopping in walking distance. There are English translations (some lost in translation) everywhere.
We asked for a room with a view and were given just that...although I'm sure most rooms have a view since the Eton's rooms are on the 26th floor on up. Rooms are spacious and modern with two flatscreen TVs (one in the bathroom). Beds are really comfortable and we referred to the bath as a mini pool. Complimentary bottled water is in the room. The breakfast buffet (OH BOY!) is definitely the highlight. Many choices, including Western, Japanese, Chinese, wonderful bakery items. I wish I could have just one more breakfast there...
Highly recommended choice for what should be a five star hotel.
I stayed here while I attended a conference at the Shanghai International Conference Centre which is only a 10 minute taxi ride (which is cheap: $2USD). Great location for the conference, but not so great for sightseeing although the subway is directly across the street. This hotel is EXCELLENT! Very new--clean, bright and comfortable rooms. Flat screen TV with lots of english channels, but no pay on demand movies. Room service was excellent (although pricey). I booked through expedia for a rate < $150 USD /night and loved it there. I highly recommend going with the access to the lounge and executive floors--the lounge is great--lots of food, snacks and drinks so we never had to worry about getting drinks before we came home (i.e. water, beer, soda, liquor). Also, this deal included breakfast--wow! what a buffet! all types of food--american, asian style and done VERY well. The croissants rivaled those we have had in France. The bacon and eggs are also terrific. Then you can also have what looks like chinese dinner! Lastly, our package included free internet with the executive floors (38-40).
Overall, great place, locaton is good for going to the SICC conf centre, but only so-so for touring. 2 nights we had troubles getting a cab back because they were not servicing the Pudong area due to their restricted license (I think?). but the subway is cheap and very accessible. I would definitely stay here again for the 5 star quality.
I was originally booked at a hotel nearby, but on my arrival day they had a fire and I was rebooked at the Eton Hotel down the road. Lucky me.
The location is not as bad as some reviewers make it sound, a taxi to the Bund is less than 5.00, you can walk to the shopping area around the Intercontinental Hotel in 20 minutes. And the views from all rooms are incredible. Floor to ceiling windows will do that!
The room is excellent, I would say that the bed beats the "heavenly bed" at the Westin. Soaker tub with a view and a TV in the bathroom.
Buffet is up to snuff with the St. Regis and most other international chains in Shanghai. Can't complain about that.
Adjacent to the lobby is a coffee shop called Costa Coffee, a Starbucks knock off, in case that you are getting tired of buffet breakfast.
Most definitely a great hotel and my new choice in Shanghai.
Common areas and fitness centre are clean, inviting and the staff does pay attention.
After reading the reviews for this hotel, I was expecting to be at least mildly impressed. I was not. I got their using the subway and lugged 3 bags to the front door. There were doormen their, but no one opened the door and no one help me with the bags. I had booked the prepaid rates and attempted to put the membership# from their loyalty club on the stay; they wouldn't do it. The english of the lady would check me in was pretty good, so that was a plus. The carpet in the hallways are old and worn and the rooms could use a renovation. The bathroom were OK, but they too could use an update.
I ate at the restaurant and the selection was pretty good. One slightly annoying thing was that they kept playing a cheesy muzak, truncated version of Jackson Browne's "The Road" over and over. I guess that's one way to keep guests from overstaying their welcome at the buffett!
After several days of eating asian food, I asked the conceirge for a good western restaurant in the area, he recommended Hooter's!
All in all, I expected this to be a good hotel after seeing that it had the number position on trip advisor. In my opinion it should be much lower.
This is a lovely hotel, and the staff are exceptionally helpful and attentive, however the on the day we checked in we were assigned a twin room with 2 single beds when we had booked a double. We were given an upgrade to a larger room with a better view, but if we had been stuck in the first room, it would have been a much more disappointing experience (terrible view of shipyards etc, when you are paying a premium price for that sort of accommodation). The location was our main gripe though, as we didn't realise that although taxis are cheap and reliable (they drive VERY differently- i.e crazy!!!) and I would much have preferred to stay on the BUND or on the other side of the river. There isn't anything in Pudong except shipyards and although the Jin mao tower and sheraton are there they are much closer to the river than the Eton. Every time you want to get anywhere you have to go in a taxi/train under the tunnel to the side of the river where everything is. Next time I would definitely stay in the french concession/bund area- the hotel itself is fine though, but the location is pretty inconvienient and boring if you want to experience the night life and markets etc.
I have stayed at this hotel for a few months this year, and will not stay at another hotel now in Shanghai. This hotel is the best around. The staff is excellent, so attentive, friendly, and willing to help you with whatever you need.
The accomodations are top notch,and if you get a room with the view of the skyline of Pudong/Shanghai, you will be astounded. The rooms are really quite posh, with large tubs (most of them at least), comfortable beds, large TVs, and overall, just a feeling that it's better than whatever other choice you might have made.
The service in the lobby is at times a bit much, but that's also just due to you being in a western hotel in China.
The location is very nice, right across the street from the subway (line 4, pudong ave), and there are a plethora of taxis. The restaurants in the hotel are what you would expect in a hotel restaraunt, whatever that is. Behind the hotel is quite a pleasant little garden area that you won't think much of until you realize that there really isn't a lot of grass in Shanghai, and that it's a nice secluded area to remove yourself form the hectic-ness of 2 blocks away. It's a block away from the ferry across the Huangpu, and a pretty simple subway ride from the Maglev station.
There's a coffee shop next door that caters to the business crowd, and a wine store that appears to have a good selection.
You're a short walk or taxi ride from the major mall in Pudong, and all the touristy stuff that side of the river is famous for.
You won't be let down at this hotel, I highly recommend it!!!!
Stayed for 4 nights recently and decided to book an executive room which although a little more expensive than standard room gave me free breakfast in executive floor lounge and also free internet access. Was upgraded to junior suite which was excellent- very comfortable, flat screen TVs in abundance, good desk etc. There are some roadworks outside hotel at present which are not noisy but make access a little difficult for taxi's - make sure that you have hotel address in Pinyin as 2 drivers did not know location of hotel. Very good gym and pool which are hardly used at all, Cantonese restaurant OK, I found all staff to be very helpful and friendly-will definitely stay there again
This hotel works OK for a business hotel. Though the location is not very close to anything. I don't know who or how the label 5-star gets decided but I would question that.
I was disappointed because my shower kept clogging up. And I contacted the front-desk 3 different times and finally gave up. Supposedly they had fixed it after the 2nd contact, but it was NOT fixed. Tried to explain to them the problem, but no luck.
Didn't expect to stand in a puddle of water while showering at a 5-star hotel. And did not want to stick my hands in the drain. I even explained the problem to the manager afterwards, but that didn't help either... not sure he understood everything.
The staff speaks english but just enough to give you a welcome. Any deeper issues to be communicated - well good luck getting through.
This is a fantastic hotel! About 4 or 5 restaurants, a bit pricy so we didn't eat in them. But the room rates were so cheap for a 5 star hotel - £65 per room/night! Bargain! It was my birthday and the hotel surprised me with a delcious free birthday cake! How lovely! The spa is excellent! Great pool and lovely treatments, well worth forking out for! Oh and all the bathrooms have city views, ie. glass walls through to the bed room, but don't worry, there are roller blinds for your privacy! :)
I've been staying at the Eaton Hotel Shanghai since May, and have stayed an average of 4 or 5 nights each time I have been here.
I've been in a variety of different rooms, and different floors, and found the hotel to be consistently good. The hotel is modern, with an arty feel to it, and boasts some of the best views of Shanghai.
The rooms are comfortable and modern, and have some interesting bathrooms. I've had walk-in showers with full views across the city - large bathtubs with views, and this time around, a bath that would accommodate 2 or more people, with a frosted glass surround. The beds are proper King Size - meaning that I can sleep in comfort despite being 196cm tall, and there's little noise to disturb you either.
Breakfast is excellent, with a wide range of foods to choose from, although at peak times it can be a little chaotic and finding a table can be slightly self service. Try and get in before the crowds, and it really is first class though. I have not tried the other restaurants, but the rooms service is good, especially the Cantonese Style Wanton Noodle Soup, which at $11 USD is expensive for Wanton Noodle Soup, but not for a five star hotel anywhere! There are plenty of wontons and plenty of noodles too.
The internet is great - works well, and has an excellent multi-lingual 24/7 helpdesk if you need it. None of that nasty free internet that doesn't work here - you pay, but you know why you are paying.
Nice touches include the shopping bags provided for you in the wardrobe, and proper suit hangers too.
I love this hotel, and would recommend it to anyone. The location is not the best for a tourist perhaps, but as taxis seem to only cost 11 - 33 CNY regardless of where you go, I would not let this put me off.
We stayed at the Eton with two kids (14,16) for two nights. The hotel is located in Pudong directly at a subway station.
Though we had booked two non-smoker rooms we were directed to smelly smokers rooms with ashtrays still present in the room (though a non smoker sign was at the door). After complaining about this the reception offered to set up the room as a non-smoker room - by removing the ashtrays. Great idea! According to the reception other non smoking rooms are not available. We insisted on changing the rooms and - what a wonder - finally got a non smoking room on another level of the hotel.
Rooms are just great - marvelous view over Pudong or the river. The bathromm takes half of the room, offering whirl pool and other nice gimmicks. The staff is between indifferent and snobby.
In the past, when I have travelled to Shanghai, I have stayed at the Shangra-La. For this latest trip, I decided to find a hotel that was lower priced and still accommodating to the international business traveller. Based on reviews at TripAdvisor, I booked five nights in an executive room at the Eton. This hotel is a gem! Check-in was fast, the base executive room was very clean and modern with more than enough space for my needs. Internet sped was good. The executive floor was quiet and the breakfast and evening appetizers were very good. The steaks at the Chicago Steakhouse were OK and the Eton Cafe was excellent. The staff spoke very adequate English, the concierge was extremely helpful for arranging taxis and transportation. There is a subway station across the street from the hotel entrance for visitors who want to sightsee in Shanghai. The exercise room had most of the equipment that you would find at any exercise club, including treadmills, steppers, weight machines and some free weights. Overall, the hotel is well maintained and the room temperature was comfortable even when the outside temperature was in the high 90's. At this writing, there is a fair amount of street reconstruction going on in the area which delayed traffic a little, but overall it was not a problem. At half the price of the Shangra-La, this hotel is an excellent value for a 4 star+ hotel. I will be returning to the Eton on my next trip to Shanghai.
Stayed here for a two week break in April of 2008.
Booking:
My girlfriend happened to have a project in Shanghai that coincided with my holidays so I decided to take them visiting her in Shanghai. If I was going alone I probably would have considered the Eton since it is #1 on tripAdvisor but my decision was made easy as this was where her company put her.
Check-In/Check-Out:
Didn't have to do anything as I arrived after my gf and left before her. So no comments in that regard. One comment was that I booked the hotel car to take me back to the airport which was definitely worth it. Much nicer than a cab.
Room:
The room was just a standard room but we were lucky enough to have a view of Pudong which was better than the other views. Everything in the room seemed clean and new. The bed was great, and the circular bathtub is a novelty that was actually used one night. TV & Internet were more than acceptable.
Service:
Service on the whole was great. The concierge was always helpful for restaurant recommendations, tours, etc. and on the few occasions we had a language issue, they quickly went and got someone who understood. The cleaning staff were great, doing a very thorough job of cleaning the room. It happened to be my gf's birthday while we were there and I had arranged for flowers to be delivered. The flowers were beautiful and very timely with their delivery. That evening when we returned from dinner there was a cheesecake, (not just a piece!) waiting for her from the hotel.
Location:
This is the area that makes me question how the Eton can consistently be rated #1 in the city. As previous posters have debated, the location is a point of contention. It is basically just on the outside of the downtown business center of Pudong, and as such, it's not overly practical to walk to anywhere. As mentioned there is a subway station just across the street and the subway turns out to be incredibly convenient if you're going somewhere near a stop. Taxi's are also readily available and use their meters always, (only once in all of Shanghai did I have a cabbie tell me his meter was broken), unlike Malaysia, Bangkok, Philippines, etc. where you have to argue a rate, as a previous poster tried to mumble out. Also, they are incredibly inexpensive. However; if you're taking a cab and want to go into the center of Shanghai, (read: across the river), you're looking at a 30 minute ride during peak vehicle times, which can be a pain. Being a tourist, I much would have rather stayed right on Nanjing road, or near the french concession. there are high-end hotels such as le Meridian, Ritz-Carlton, etc. in that area so there wouldn't be THAT much of a quality drop.
Facilities:
The pool is huge and I rarely saw more than one person in it. The gym is adequate, having more treadmills, (which always seem the most popular), than normal hotels. They even have this odd side to side machine which I've never seen before....and my groin will never be the same again. The concierge desk can arrange tours, tickets, cars direct. The spa is nice but it's China, so expect to be asked for "extra service". A polite "no thank you" will do. Complaining is pointless, it's like complaining that they serve rice.....it's China, it's normal.
Food:
The breakfasts were great. Such a huge selection of western, chinese, japanese, etc. foods. It would be really picky/hard to make a complaint about the breakfasts, other than it does get a little busy/noisy at times. Tried the steak restaurant which was good but we found there wasn't a great selection on the menu. The chinese restaurant was great, especially the private non-smoking room, which was so quiet and nice for dinner. I wasn't brave enough to try the donkey meat though. Had room service one night and most of it was good, except for the liver pate which was probably the most disgusting thing I have ever tasted. It had been frozen and wasn't completed thawed.....don't freeze pate at home kids.....
Overall:
The Eton hotel is one of those rare places that is truly well managed. There is nothing in particular that jumps out and says, "this is what we're really good at" or gives you that "wow factor", but at the same time, at the end of your visit you'll notice everything was above average for your entire stay and the Eton will only have added to the pleasure of your trip. However; the one thing that the management can't change is the location, which isn't a huge deal, but it's certainly down in the 20's if you're ranking hotels solely on location.
If I were to return to Shanghai for another stay I would probably try a different hotel closer to the action, but that's no knock against the Eton as I'd certainly recommend it to people.
beautiful, clean hotel, English is spoken and understood, concierge can book attractions for you, taxis are easy to get, walking distance from Jinmao Tower, location a little far from most attractions but taxi/metro are cheap enough
The Eton is a nice property however it's on the wrong side of the river. If you're in Shanghai on business, I would definitely recommend staying here, but if you're traveling for pleasure-as we were- I would suggest staying where all the action is.
It took at least 30 minutes to get anywhere we wanted to go since there's nothing really around the hotel.
The rooms are nice and one could get lost in the vast bathrooms. The concierge was very helpful. We had a list of clubs we wanted to see (all in one night) and he set us up with their addresses, set up a car service for us, and we were off and running for the evening.
Other than the concierge, the rest of the hotel seemed very impersonal. I can't exactly articulate it... the hotel just felt empty.
Like I said, for business (or any other reason you might have to stay on this side of town) the Eton is great.
But with the Four Season and Ritz-Carlton (and soon the Peninsula) on the other side of the river, there are better choices.
Very nice room and very good service. The hotel is located in Pudong business district, so not great a district as a tourist, but it is also next to a subway station, so it is easy to go wherever you want.
The room is very comfortable, very nice design, the swimming pool is huge and the gym is well equipped.
Overall an excellent hotel and a good value.
You get a perfectly clean room with everything you need. It is certainly not a 5 star hotel in the European sense. It also seems a little strange. But Shanghai just is like that. I can reccommend this house if you are looking for a good value hotel. Friendly staff.
We stayed 6 nights, from May 12 to 18. Over all, this is a pretty nice hotel, from the main entrance, lobby all the way to inside the room and bathroom. The highest floor is 40, although my partner and I could only get to stay on the 28th floor, room 2806, the view was still gorgeous. Yes, we could see the Bund too. Across the hotel was the Metro station – problem was, crossing the busy streets of Shanghai was no easy task. It is bordering on dangerous – stop lights or not!
All the staff we came in contact with – the bell boys, front desk and housekeeping staff – all friendly and very professional, and most spoke English. Certain parts of the room and the bathroom, there were visible signs of wear & tear, and the ventilation in the bathroom was very, very poor – even after they “cleaned” it. Air conditioner works well but also needed a cleaning due to the super dirty air in Shanghai, like most of China.
If you give Hong Kong or Singapore a 10 out of 10 for shopping, food and transportation, Shanghai would get a 4. As a guide, to me, Bangkok gets a 6 or 7 out of 10 and Kuala Lumpur (KL) in Malaysia gets a 3 or 2. Largely because the taxi drivers in Shanghai, Hong Kong and Singapore (the majority of them anyway) do not rip off their passengers, on the other hand, if you don’t get rip off by taxi drivers in Malaysia, consider yourself VERY, VERY lucky!
Bottom line: This hotel beats all the hotels I have stayed in my 20+ years of travel, for instance, The Eaton Shanghai stayed at the #1 spot here for months and months, whereas, the Los Angeles Marriot’s rank has slid down 10 or more since I booked it in March this year!
I was in Shanghai for business and stayed for 2 weeks at the hotel, good location in the heart of the financial area , it was great and i enjoy, all the the staff is very professional and helpful, room are spacious and comfortable, i tried the gym room, very good service and nice decoration. I hope to return back soon
This is very you want to stay in Shanghai!
The hotel is fantastic and disregard what others might say - the location is very good. It's a bit away from the center but you have the subway on the other corner and taxis cost close to nothing.
Make sure to get a room with a view of the skyline AND book the executive floor!
Stayed for 2 nights on the executive floor of the Eton having spent 1st night in the Shangria la hotel Shanghai.
Liked:
1. Great room. Modern and clean if not a little small bedroom.
2. 2 nights here on exec floor with free breakfast and cocktails and drinks in evening is same price as 1 night at Shangri la.
3. Nice gym and although i didnt use it, think theyve upgraded the Spa ( see other reviews re ladies of the night).
4. Good choice of food for breakfast although not in same class as Shangri la regarding food quality.
5. 2pm checkout
Didnt like:
1. Staff on exec floor nice enough but pretty useless regarding restaurant recommendations for dinner
2. Location not the best. Need a taxi to get anywhere really.
3. Lot of western (american ) travel groups at breakfast. Not the place for a quiet breakfast !
To HotelTCG.com:
I returned from Shanghai yesterday. We had a wonderful, excellent service stay at the Eton Hotel on Pudong Ave. We had a horrible stay at Shanghai Metropole with no hot water for shower for 3 days, front desk staff not giving my mother the correct room # when she called long distance multiple times regarding my heart medication. The toilet did not work on the 2nd day, but my friend fixed the plunger chain. The business center employee was terribly rude & unprofessional. She threw down yuan on the table & did not tell me the 1 computer they had could only work in Chinese & did not have internet access until after I paid. I requested a refund which she gave me. She should be fired. The front desk staff also told me there would be "no fireworks" in the area & the very next day there were at least 2 hrs of it, but we missed it because of what she had told us twice. They actually should be rated 0-1 star. The Housekeeping Supervisor was very responsive & a good listener, Mr. Chen, (young man). He was quite professional & had the hot water fixed immediately; he also apologized on behalf of the hotel & sent fruit to our room. He should be promoted to hotel manager! No one smiled except Mr. Chen & 1 older bellman who was very respectful & courteous. The other young bellman was good at English directions, but not friendly. No one was friendly except Mr. Chen & 1 older bellman. I filled out my written evaluation fully.
One surprise was having to pay double the amount of our hotel stays for the "deposit," when we arrived. We were not prepared for that, esp. at Eton where we did add 1 day to our stay because we could not tolerate Shanghai Metropole any longer. At Eton we were asked to pay about $600 for the deposit + our 3 night stay. We hardly had enough yuan left for food. Otherwise, we enjoyed our Eton stay very much. They were extremely helpful, courteous & everyone spoke English. I know they are a 4 or 5 star hotel, but even a 3 star hotel (Shanghai Metropole) should have courteous, respectful customer service.
Another item customers should be informed of for Eton is to bring their laptop since the business center does not have computer monitors. The WESTIN HOTEL near Shanghai Metropole has a public business center (EXCELLENT), where I did not need to bring my own laptop. They had many computer monitors, staff that spoke English & were extremely helpful & friendly even though they knew we were not staying there. Perhaps this is another hotel worth contracting with Hotel TCG.com. Anyway, thank you for your emails to my questions, Eton helped me get the proper hospital with the right heart medication. An employee named Ms. Summer Ma should be commended. She called many hospitals to find the nearest facility with the medication I needed & obtained the taxi immediately, so I had my medication by late afternoon. She is # 1 in customer service!!
Stayed here for two nights when in business in Shanghai.Well appointed and serviced rooms and common areas.Staff very professional and helpful.A relaxing and enjoyable stay.
After reading the good comments about the hotel here , we decided to choose the eton .It didn't let us down.
My boyfriend and I have spent three nights in the Eton in Chinese New Year and we had a standard delux room .
We love the bathroom as it is big and you got the round tub in it.
The bed is very large and comfortable and we think the room service is very satisfactory.
We also tried the dinner buffet there and it was good with reasonable price.
The location of the hotel is good and you got the metro station nearby.
It 's a highly recommended !
We stayed in nov 07 after booking with expedia and getting a great price, we were looking forward to our stay here after all the great review's on trip advisor but were very much let down.
after so much travel last year i think my immune system isnt great and my sister who i travel with and myself seem to get everything going and i was i'll the whole time we were there after getting food poisening in the club lounge.
We always book the club and this is the most disapointing club iv ever been in, the seats are uncomfortable and you no this is so u won't stay to long, they follow you around constantly but when u ask them to get whatever you wanted you wait a lifetime on them bringing it. i noticed it was different if u were a man in this hotel.
Also be very careful letting ur husband go for a massage here as they are offered extra's and hate to take no for an answer. We met 2 different sets of couples that this had happened to, 1 set was a gay couple and both of them had been offered extra's. both sets had complained but had not been given an explanation by the time they had left. I think it says a lot that u cant get room service after 11 but u can have a massage untill 2 in the morning.
I really feel this hotel is a lovely hotel and a great price but i would worry about my partner being here alone and as in the case of both couples we met, id worry if i was with them!!
If staying here again ( and my sister would throw a fit if i ever sugested it ) i would recomend not booking the club as its not worth the extra money and this is the 1st time iv ever recomended not booking a club room, the room's are very small so id recomend booking a larger room as these dont have club facilities, strangly enough. Also the rooms all seem to have the most awful views, even if its a river view, its all very industrieal in the surrounding area's.
This Hotel does have nice products in there bathrooms but there not replinished unless u ask and this was the same of the tea and coffee. Very few staff members spoke english and just smiled and laughed like idiot's if u asked any questions.
When we were checking out on the club floor, u had to go to the ground floor 1st and change money as they only except yen but as i was i'll ,i asked if they would sort this out for me and gave them the amount of dollers we had worked out it would be plus $40 extra just incase when he came back it had taken the extra $40 and he said it was still short and when we worked out how much it was short it was 13 pence but he waited on that and as is usual in china u get no change.
I would recomend booking the hotel car to take u to the airport its worth the money and a very comfortable drive but strangly if u book it to pick u up at the airport they want you to send them ur credit card details in an email, they dont have a secure site to pay for this service. normally u book it and its added to ur hotel bill. I would recomend not getting a porter at the airport as its such a short walk in from where ur car or taxi lets u off and the porter leaves u at the door and asks for 150 yen for the 20 or 30 yards he pushed ur trolley.
All in all this is a good value hotel and its also a nice hotel but the rooms r very small and as i was i'll we used room service a lot and it was consistantly bad and always cold but the seafood buffet was very good and worth every penny paid.
The biggest thing letting this hotel down is the lack of service and it would benifit from the managment team staying somewhere else and using it as a learning process, I'd be pretty sure id never stay here again unless the service was greatly improved and the service in the spa was reined in.
stayed here 10th Jan for 4nights, after reading reviews, had high hopes and was not disappointed.
The rooms were great, we were allocated a room on 37th floor which was very quiet. Corridors, hallway carpets and lifts always looked spotless. Room was excellent, nice big bathroom which had a lcd in it. Bedroom had really comfy beds, wall to ceiling windows, modern fixtures and fitting. Good selection of english tv channels on large lcd tv.
Some websites suggest the location is not great, however, i would disagree, there is a subway station across the road from the hotel, and on demand taxis from hotel entrance (excluding 7pm-10pm from experience, whole of shanghai population seem to be queuing for taxis, it was normal practice to be waiting 30-60mins at ALL good hotels) a Costa Coffee literally next door as well as fresh juice bar 4doors away.
We used the pool, which i must say was fantastic, 25metre pool located on 4th floor, as glass was tinted one way, you could see the shanghai life outside from the pool area, nice clean and warm changing area. Jacuzzi was not different temperature to pool which was a shame, but this was due to it being linked to main pool so advantage was pool was warm. Gym was also in excellent condition with 2 staff members there all the time and plenty of machines.
As hotel was excellent, didn't really have any dealing with front desk except checking in/out where they were efficient. Concierge could of been better, 1guy was very good, however the rest didn't really speak good English and just said yes to our questions. As i am a fairly savvy traveler, i don't really rely on these guys though.
Had a snack in lobby lounge which was ok, but a bit expensive for what it was, but i guess you are staying in a 5star hotel. They do offer a seafood buffet which looked good value for what is was, however we didn't try it.
If you are a food lover which i am, my biggest tip is try the Shangri-la buffet in the evening, it is simply amazing, the quality of food cannot be surpassed, dim-sum, Italian, every style of Chinese, Thai, Malay, Indian, Western, you name it, they have it, and it all tastes fantastic! you must go there hungry though as its around 300 RMB
overall, i would most definitely stay here again, yes its not on the waterfront for the breath-taking view, but taxis are plentiful and the service is top notch! A great base for Shanghai
I booked this hotel based on the reviews from tripadvisor.com and I was not disappointed.
Great rooms, great staff, close to metro.
Best thing about the hotel was the towels. These were the largest towels I have ever seen.
I booked on expedia.com for $136
Me and my friends stayed there for 9 nights and I can say we are absolutely satisfied with the service we got there. Views for the city are one of the best in entire Shanghai, you can see everything, so if you are the big fan of city's views this hotel is for you. Bellboys are always willing to help and the service is nice. breakfasts are more expensive than in other places but they worth it. Like everybody else who ever stayed in the Eton hotel I can say that it looks very modern and well equipped. One of the best hotels I have ever stayed in China. So, I can recommend it to everybody, does not matter if you travel for fun or business. (some areas around it dont look very safety but it's absolutely safety to walk even in them during the late's night time...many restaurants are located there and a lot of massage saloons which offer more than massage service only :) this one for those who like to have "hot" travels :0)
So, most of people find what they want staying in this hotel and location is not than bad also. Taxis are extremely cheap and it takes about 15 minutes to get to any most important and interesting places in Shanghai to see. There are only 2 sightseeings which takes us more than 20 minutes to get to. it is Jin Jiang Amusement park and Safari Wild Animals park. All the rest is "just around" the corner. If I ever get back to Shanghai I will stay there once again. No doubts!!!!
I booked this hotel for my 2 nights stay during my recent trip to Shanghai (in fact I just came back home today) after reading all the positive feedback on tripadvisor.
I am not a fussy visitor but having been to quite a few hotels, I have high standard for what I would think nice, and it is normally even harder to please my mother.
However, dispite having been reading all those positive reviews, this hotel has totally exceeded all our expectations still - the room is new, clean, and stylishly designed. They use good quality furniture, hardware, matress, pillow, toothbrush, bathrobe etc etc.
The hotel locates in perfectly in a decent busniss district - just opposite the metro station and next to bus stops. It's no more than 20 - 30 minutes in a taxi to all the attractions (which would be around 20 - 30RMB) if you don't feel like taking the metro.
The only few things I would recommand the hotel to improve is that: more smiles on the faces (they are polite and nice but may not be accustomed to smiling a lot) and speakers in the bathroom area (doesn't bother me without tho).
I would most defintely stay in this hotel again should I visit the city in the future.
I decided to stay at the Eton Hotel for 3 days during my 10 day stay in China based on the reviews on Trip Advisor. I was not disappointed! The room was spacious, very clean and comes equipped with everything you can imagine and more! The views of the city were stunning! Located right across the street from the Pudong Ave metro station and within easy access to the major sights. We either walked or took the subway majority of the time in Shanghai. The only time we took a taxi was to the airport and that was because we had too much luggage and didn't want to drag them on the subway.
However, there could've been some improvements. I booked my room through Expedia.ca and arrived around 8pm. We had to wait another 1 hour until we could check in because we were told that the room was not ready. However, we were so hungry so we just went out to eat dinner and came back to check in so it was not too bad. As well, I wish the price could've included internet service. I find the daily rate to be quite pricey at around 120 RMB per day. Instead, we used the one at the coffee shop next door or the internet cafe located a couple of blocks away.
I would highly recommend this hotel to anyone planning a trip to Shanghai. Two thumbs up!
Chose the hotel because of its rating here and have to say that for the price it is a terrific deal. We upgraded to the Exec floor and were happy with the room although it was a bit smaller than expected for an Asian hotel room. It was clean, the bathroom was excellent - round bath, large separate shower room. Enjoyed the Exec lounge, quiet
breakfast atmosphere, nice free evening drinks after hard day sightseeing and shopping, all dy coffee, tea, soft drinks, cakes etc.
Location is a bit remote for the Bund side of the city but taxis are VERY cheap so you just hop in and they take you where you want to go.
Traffic is a lot quieter here than in any other Asian metropolis I've visited so you don't spend most of your time in jams. Gym is well appointed for a hotel and is well maintained and kept clean and tidy.
The only drawback is the Spa which is one reason to chose a hotel for us. This one is outsourced and so fails to meet the quality and standards of teh hotel itself. It is best summed up as a high class massage parlour, the masseurs seemed more interested in other
"massages" than the one you asked for, aw a man anyway. The spa has no ambience - no music, no mood lighting, no quiet areas - its brightly lit everywhere, functional and a far cry from other spa's offered by such quality hotels. The Eton general mgr contacted me after my feedback to apologise and inform me that the spa has been warned, so maybe it will improve.
I was skeptical of home grown hotels and usually stay in US chains when in China, but the Eton has given me an epiphany. Very friendly and attentive staff, great rooms with beautiful bathrooms and all very clean. They also had a great breakfast spread that would easily rival a Conrad or JW anywhere. I will not be staying in any other hotels in Shanghai now that I have been there.
Very good hotel at a reasonable price. No wonder its 1st on Trip Advisor.
This is a flash hotel at a reasonable price. Located opposite Pudong avenue metro station, the hotel was extremely comfortable, clean and looked very expensive. Marble bathroom, nice carpet & excellent beds. We stayed on the 28th floor, view of Shanghai was superb.
Hotel is very easy to get to, the staff are helpful and speak english. Not too far from most attractions - either by taxi or pay max 3 to 4 RMB on the metro.
Booked via expedia, breakfast was not included, catch a metro to Bunt and have breakfast there.
We picked this hotel for our first night in China because we were looking for comfortable beds to get over our jet lag. We were shocked to find that the "nice" hotel we booked was instead a luxury hotel. The beds were soft and comfy. The bathroom was super nice with a separate shower/bath and the bathtub had its very own flatscreen. Beware that the bathroom is separated from the rest of the room by glass walls (with shades), but probably not for the shy or timid. The members of the staff were very helpful and didn't bat an eye when we rolled into the lobby with our giant backpacks. It was always easy to get a cab outside the front door, but the location was a bit off the beaten path. There is a metro stop right across the street, however. This was the highlight of our China hotels and I would stay there again in a heartbeat.
Spent four nights in a premier room (like a suite) 27th Floor Grand Prix Period. Could not fault this Hotel absolutely first rate in everyway and so spotlessly clean. The Premier room was well worth the little extra cost, fantastic bathroom, windows on three sides of the room for fantastic views of Shanghai. Buffet Breakfast was excellent and beautifully presented. Taxis at the ready once you step outside the Hotel door, doorman will tell driver where you wish to go but be sure to have a Hotel Business card for your return journey as the taxi drivers do not speak english. The location of the Hotel was not a problem as Cabs are so cheap and plentiful.
Just a couple of tips. Be extra cautious crossing the road (especially if you are from Australia/NZ as they drive on the other side of the road. Do have a foot massage only 50RMB for a full hour, a friend recommended us to a place opposite the Novotel Hotel just a short walk from the Eton Hotel. The staff where so friendly even though they had limited English. We ended up calling in every evening
after a hectic day at the track. Anyone thinking of going to the Grand Prix next year just email me as I have plenty of information re
transport etc.
Stayed on an Executive floor at the Eton for three days in Ocober '07 and look forward to going back. The service at the hotel was excellent, the fitness facility was state of the art and the location, while not prime for sightseeing, made for an easy taxi ride into the heart of Shanghai. I recommend paying the small difference and staying on an Executive floor. The included breakfast, day time refreshments and evening wine/beer/cocktails more than make up for the difference in price. Overall, in terms of value, the Eton is hard to beat.
I have to stay this is the best hotel I’ve ever stayed in. Everything in this hotel is well thought out. It’s spacious, modern, clean, and tidy; the staff are attentive and friendly.
Our twin room was on the 27th floor of the hotel. We’d paid a little bit extra for the view – and what a great view we had of the Pudong Business District with the Jin Mao Tower clearly visible. We could see the top of Pearl Tower in the distance but the majority of the building was masked by some other buildings.
Our room had two queen sized beds, flat screen TV, desk, two chairs, coffee table and ample storage space. The bathroom was amazing (see pictures) and also had a flat screen TV. The room had bathrobes, slippers and great selection of toiletries.
The swimming pool was amazing too, again everything had been well thought out.
Getting around Shanghai was quite easy. This hotel has an underground station next to it, although taxis are extremely cheap and are plentiful outside the hotel. BEWARE, the driving in China takes a little bit of getting used to. The Pearl Tower is within walking distance from the hotel, from here you can take the tourist tunnel to the Bund.
We ate in the hotel restaurant on the first night at the ‘Singaporean BBQ’. The food was tasty, fresh and very well presented. On our last night we enjoyed cocktails in the Lobby Lounge which featured a pianist. On both occasions we were well looked after and the prices were very reasonable.
This hotel is brand new and it clearly shows, it’s very modern and suited our tastes, however, if you prefer something a little chintzier, it might not be your cup of tea.
For a great meal head over to the Grand Hyatt hotel atop the Jin Mao tower, here you can enjoy a buffet with great views over the city. It was an excellent meal with a wide variety of both Chinese and western food at a very reasonable price.
Highly recommend the Executive Rooms with breakfast, evening drinks and canapes. Shanghai is a busy, brilliant, chaotic city and the Eton Hotel was a convenient, relaxing base for our holiday. Clean, well designed, Metro subway right across the street, great staff, good food and refreshing swimming pool. The Executive room has a fantastic view across the city, and looks amazing daytime and dazzling at night – with the many architectural wonders lit up, including the Oriental Pearl Tower. The Eton is close to town, yet a little further way from the maddening crowds of central Shanghai.
My wife and I stayed in this hotel during the Special Olympics. We had a wonderful experience at the hotel, staff are courteous with excellent English skills and very helpful for advice on getting around the city and what to see.The building itself does what good design is supposed to do...lift your spirits.
We are a family of four staying in Eton Hotel for 3 nights in Sep. We chose to stay in Executive floor. With that extra bit of money, it is absolutely worth it. Breakfast is well prepared and adequate and drinks are available all day in the executive lounge.
Staff are all polite and helpful. Rooms are spacious with separate shower and bath area.
Although it is not in the central shopping area , taxi is very cheap and you can also try the MTR system. There is a MTR station right in front of the hotel.
Overall , we are very happy about the hotel and it is value for money.
Out of all the different hotels in Shanghai, I must say the Eton has the most helpful, friendly, courteous, professional and welcoming staff of the lot. Nothing is a problem no matter what time of day or night - there is always a friendly smile.
I just returned from an extended stay in Shanghai. We chose the Eton Hotel based on online searches and the clincher was the high rating on Tripadvisor.
We were NOT disappointed!
A top class hotel with an excellent location. The hotel is located in the Pudong district of Shanghai - a vital location if you are in Shanghai on business. One of the best features is the metro station which is located right outside the hotel – this makes all of Shanghai easily accessible.
We pulled up in the taxi and the doorman opened our door immediately and welcomed us warmly and took care of the luggage. We walked into the foyer and right away felt impressed - it looked great!
The rooms are exactly as they appear on the website as are the common areas of the hotel. Unlike other hotels, their website is not edited to look better than the real thing.
All of the materials in the room are of superior quality - from the high end bed linens and funky furniture to the eye pleasing wall artwork and the beautiful marble bathroom. There was a 32” in LCD in the bed room and a 17” LCD in the bathroom, both with international news and movie channels.
Our room was very comfortable. The small features such as the turn down service and bottled water were a nice touch. The hotel also provides L'OCCITANE toiletries - shower gel, lotion, shampoo & conditioner and they replenish them every day!
The breakfasts were excellent.
I would recommend this hotel to my friends and family and would definitely return.
My wife and I have just returned from 3 nights at The Eton Shanghai. All in all the hotel is great value for money, but there are a few factors you should be aware of before booking.
The hotel itself is very new and well appointed. I'd recommend upgrading to the "executive floors" which are probably the best value for money rooms I've stayed in, and certainly on par with the best "modern" sytle 5 star hotels that I've stayed in.
There are only two downsides to The Eton. The first is the location. It is on the outer of the Pudong section. If you want to be in the thick of Shanghai, then stay on The Bund side of town. A trip across town by taxi to The Bund area, while very cheap (4-5 AUD) takes 25-30 mintues. If the nightlife of The Bund is what you are after, then The Eton isn't the best hotel choice. If you don't mind the travel, The Eton is fine (there is a metro station 20 metres out of the front door).
Secondly, the service levels are fairly poor, and explain why The Eton is 4 star, not 5. The staff can't be faulted for effort, but generally their knoweldge of English is relatively poor for such a quality hotel. We experienced service challenges of one kind or the other with the front desk, room service, executive lounge, spa and front desk. The staff's politeness and helpfulness go a long way to rectifying these challenges, but overall the service is of a 3 star level at best (in fact it was signficantly worse that the 3 star hotel we stayed in while in Beijing).
If you pack your patience, and don't mind a bit of extra travel, I'd recommend The Eton as a clean, modern and attractive hotel.