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We stayed at this hotel for 6 nights for a conference at the Shanghai International Convention Center. I booked this hotel through another website and definitely got a great deal. I don't think that the hotel is worth its published room rates or the conference advertised rates.

Because this hotel is attached to the Convention Center, it is very convenient. You never have to walk outside, which is great if it's cold or rainy.

The front desk staff is helpful and speak decent English. One of the best things about the hotel was luggage storage. I was traveling around China for a week before the meeting and they stored my luggage until I returned. Nothing was lost, and that was great. The hotel also offers currency exchange. What is interesting is that if you booked your room through another website, when you check out, they do not give you your receipt. You have to contact with whomever you booked, so save that initial receipt. The hotel also allowed us late check out, 2pm, which was very helpful.

The room was spacious and the bed was the most comfortable bed that I found throughout China. This bed was the least firm bed, which was great. There is a dent in the center of the bed, because I think pushed to double beds together, so beware. The bathroom was interesting in that you had a separate shower and a separate bathtub. The shower is enclosed in clear glass and the water pressure from the shower was medium. The shower head in the bathroom was malfunctioning in that the water was spraying all over the place despite my adjusting it. I finally gave up and only took showers in the clear glass shower and not the bathtub.

The room was cleaned daily, and two complimentary small bottles of water were provided daily. There was nightly turn down service and you would get 2 cookies plus a small pastry or a piece of chocolate in a little red tin. That was a nice touch for a midnight snack. There is a mini-bar in the room, as well as a larger bottle of Evian bottled water that is not complimentary with the price clearly marked.

Toiletries, hairdryer, refrigerator, and hot water heater for making tea were also provided. I used the refrigerator to store the orange juice I had bought at the grocery store. There was also TV in the room that had 4 English channels (CNN, HBO, National Geographic, and another news channel).

Although my room was designated as non-smoking, I felt that there was cigarette smoke wafting into my room. The first day we checked in, our room had smelled like cigarette smoke. We left our window open all day, and finally, the cigarette smoke disappeared. When we turned on the heater, initially, there was a smoky odor, but after the heater was running for a while, the smoky odor disappeared.

As with all the other hostels/hotels that we found in China, you have to put your room key card in the slot to activate the electricity in the room. It was easy to turn off all the lights in the room and leave the heater on overnight. There are control panels on either side of the bed.

We also left one room card key in the slot but turned off all the lights during the day because we weren't sure if the refrigerator turned off if the room card key was removed. We were storing some small food items in the refrigerator. That worked well until the last 2 days, when housekeeping would take away that room key card in the slot during the day. We asked for a new room key card once, which we got, but the next day, the new room key card was taken again. By that time, we were almost ready to go, so we didn't ask for a second room key card.

The hotel has a restaurant, and I ate there for lunch once and had their buffet. There was a mix of Western and traditional Chinese items. The food is typical of what you would see in an expensive hotel buffet. I would not eat there again unless I was pressed for time. There are other restaurants in and out of the area (accessible by Metro or taxi) that offered better and tastier food.

The location itself okay as the hotel is in the Pudong district, which primarily caters towards business travelers. The Riverside Promenade is lovely both during the day and night. There is an excellent Superbrand shopping mall across the street (5 minute walk), which has a grocery store in the basement, 2 foreign language bookstores (you can buy English books here), and multiple different types of restaurants, including a food court on the 5th floor. The Jimao Tower, which offers excellent views of the city from the top, as well as the Shanghai Financial Center (highest view of the city) are all located in the Pudong district and easily accessed on foot (10 minute walk). Some of the fancier skyscrapers are located in the Pudong district and across the river in the Bund district.

It is a 5 minute walk to the Pearl TV Tower and about a 7 minute walk to the Lujiazui Metro stop. The cheesy Bund Sightseeing Tunnel is also located right in front of the hotel entrance, and the tunnel allows you fast and easy, but cheesy access to the Bund district. The more touristy sites in Shanghai are in the Bund area, French Concession, or Old Town, all which are easily accessed by cab or Metro. To get to the Old Town though, it's much harder to use the Metro, but actually more fun to take the ferry (0.5 yuan). The ferry dock is located a bit south of the hotel, about a 12 minute walk, but once you're on the ferry, it takes 6 minutes to cross the river.

During the day, the hotel is undergoing renovation/construction, so there can be a lot of noise from that. At night, our room was quiet. We faced the garden and did not have a riverfront view.

The hotel also has a beautiful round pool and a small exercise room. The pool is too small for swimming laps, but the exercise room has a few cardio machines, but offers great views of the river.

The hotel offers wi-fi in the room and on certain floors in the Convention Center. There is a 3 yuan per minute charge for internet if you use the Business Center. I am not sure what the wi-fi charge is, but I'm sure it may be costly.

Overall, this hotel is geared toward the business traveler because of its location in the Pudong district. The touristy areas are easily accessed by taxi, Metro, Bund Sightseeing Tunnel, or even ferry. For a meeting at the Shanghai International Convention Center with higher end amenities and never having to walk outside, this is a great business hotel. If you want to be in the heart of the touristy area, then this hotel is a bit far from the action. Very pleasant business hotel.

I stayed in this hotel when I attended a congress at the Shanghai International Convention Center. The hotel was well placed for the congress. I booked my room through Expedia.co.nz which gave me a much better rate than either the congress booking or the hotel website.

My room was on the 6th floor which is designated as a smoking floor. My booking had been for a room with a view of the river on the non-smoking floor. However, both with my reservation and with the reservations of others from the congress who stayed in the hotel, the request for a non-smoking room was ignored. The problem is that only the fourth floor is non-smoking and it fills up quickly. I was told repeatedly by the hotel that the views are poor from the 4th floor, but colleagues who stayed on the fourth floor reported that this is not the case.

The room that I received had great views across the river, was well laid out and was very clean. I was quite pleased with the room. The bed was comfortable, the bathroom large and the furnishings nice. Housekeeping came into the room in the evening to drop off cookies and to give me a newspaper.

However, I would never stay in this hotel again. First of all, Pudong is pretty soulless compared to the other side of the river. While there are lots of restaurants and shops on the Bund side, there are few inexpensive options in Pudong. The exception is the Watson’s grocery store which is located nearby which was a really good value for buying things. Each night, we took the subway to the other side of the river to eat.

The breakfast at the hotel is Y180 which is highway robbery.

The worst part is that for two nights, the hotel was having concrete poured on the roof. At 10PM, concrete trucks began pouring their loads into a machine that pumped it up to the roof. Until 2AM, the trucks were running and blowing their horns when they were out of concrete. The sound of the concrete was like someone rollerblading above my room. Plus I got a notice that there would be blasting 15m from my room and that I should not open my window. No high class hotel should be disturbing its guests with construction all night. They probably wont be pouring concrete again, but if they care so little about the comfort of their guests in this case, they probably wont care when other construction projects need to be carried out in the dead of night.

So in summary, nice hotel if you are in Shanghai for a congress, but at a cost of sleep and dollars. Otherwise, look for other options.

The Riverside Oriental Hotel a Great Hotel in a great Location rooms are big I stayed in a superior room but I did look at a standard all rooms are well finished. I could not find any faults airconditioning was good breakfast was wide and varied only problem is smoking ask for non smoking area. The tunnel under the river to the bund the old part of the city is right outside the hotel. The Hotel is in a quite part of Shanghai but close to attractions. I wll be staying at this hotel again. A nice touch was the bed was turned down at night and a few cookies and chocolate on the beside table.

This hotel has a great location and beautiful setting however it is the worst 5 stars I have been in years. The worst breakfast restaurant service. Even after my complaint the service did not change. Staff needs much training.
Very very disapointing.

Large bedroom and bathroom with wonderful view over the river and towards The Bund. Service from all staff was very courteous and attentive.

We seemed to be the only western people there (an in fact in Shanghai!!) and had slight language problems. Staff spoke basic English but it was more difficult to communicate if there were problems. Very impressive exterior to this hotel but not easily accessible to Shanghai across the river.

Breakfast OK - not much choice for the continental style.

This hotel was very nice. I had a great time while I stayed here.

I was attending a conference at the Shangri-La Hotel, just a few minutes away on foot. Unfortunately, the Shang was all booked out, so my travel agent suggested this place instead. It is hard to find (tell the Taxi drivers the 'Bin Jiang Da Jiu Dian' at the 'Shang Hai Guo Ji Hui Yi Zhong Xin') because it is a small adjunct of the Shanghai International Convention Centre. However, it was the place of the APEC meeting in 2001, and so it is quite regal, even if in a little bit of a gaudy way. The gym could be nicer and the health facilities kept up a little bit better but the room was faultless - large, with wonderful views of the Bund. The glass door shower was very nice, and the service was really impeccable. The location is also good as it is next to the Pearl Oriental Tower (which houses the Shanghai History Museum, which is quite interesting) and the Lujiazui subway stop.

If you don't mind the quasi-Communist feel to the place with the over-the-top decor in the lobby (the rooms are fine and nice with great views) then it is not a bad choice actually for the Pudong/Lujiazui area. Mainland Luxe!

Hi, I was stayed in Oriental Riverside Hotel July 2005.

I thought 5 stars hotel should have 5 stars standard. But it not. The carpet was dirty and have blood mark in the bedsheet. Need to be upgrade.

Reception, not always friendly and helpful. Rooms huge and well, chinese restaurant and moonlight bar pretty well.