As with Sofitel hotels in China, this one was a mixture of eccentric inconvenience in decor and first-rate service. The room had very little drawer space. The bathroom was separated from the main part of the room by only a curtain. (Sound effects?) Yet the room had many comfortable aspects, and the breakfast was wonderful. The concierge desk was more than helpful -- and really tried very hard to be accommodating.
Billed as the premier 5 star hotel my expectations were high but soon dashed. The hotel is conveniently situated in a shopping zone close to the centre. With a population of more than 6million this is a big city of rivers, lakes and skyscrapers mixed with traditional building. Having got into the door off the busy street we were finally directed to the “A- Club” (floor 46) for check-in – where we it felt we were participating in a training exercise. Check-in took about 10 minutes. The room looked really great with contemporary and quirky design and city wide views beyond. On closer examination there was a mismatch between design and execution. Electrical sockets were trapped behind an immovable desk; there was no clock or way to tell time in the room; the TV was adequate but somehow looked just too small for the room; the bathroom was deep in red roses but the toilets stank (in both rooms we booked – repulsive).My wake up call came 30 mins early and breakfast (level 7) was chaotic. I see some trip advisors liked the breakfast – for me the very poor service of the staff (they were reluctant to find a smoke free table, slow and uncooperative), the food display looked ravaged, hot food was hardly warm, eggs were not edible and staff were seen picking some bits out of one dish with their fingers. Overall the breakfast was not enjoyable at all. Such a shame.
The beds were comfortable, showers great. Check-out was slow (but not as slow as check-in) and the staff seemed too reserved in giving support. Overall disappointing. If only the visual wow of the room on entering could be followed through in proper service and organisation of staff. Please solve the toilet problem!
This is a brand new 5-star hotel in a very convenient location in Nanjing. The bed is large and comfortable. Everything in the modern and clean bathroom works. The room is clean and quiet. The service is professional. We are very happy with our stay.
I booked with Accor (of which Sofitel is a part) for three nights with breakfast for two persons. Upon arrival we were upgraded into a luxury room on the 40th floor with massive beds and an amazing view (bar the heat/pollution haze which blocks off the horizon).
The intention was to finish off our China holiday with a nice and comfortable place. The Sofitel entirely lived up to expectations.
Staff was extremely friendly and helpful, starting with Sky who helped us get our stuff to the room- and went to some lengths such a fetching umbrellas etc...
The pool and gym are excellent and were not crowded. You can even borrow ipods in the gym.
Room service food was very good and reasonably priced. Again the service itself was very polite and professional.
Breakfast buffet I can recommend as very good and comprehensive. Staff is very attentive. All tastes are covered, from English to Chinese, to French to Japanese. Or a mixture of all of those!
Location is good, but we did our sight-seeing by taxi given the size of the town and the time we had available.
Overall I consider that the Sofitel was a great choice and would gladly return!
The Sofitel Galaxy Nanjing, like most Sofitel in Asia is decorated and furnished with style, in a way that makes guests feel comfortable.
We stayed for a week in February 2008 in one of the suites. The room was immense, very functional and tastefuly decorated, and had breathtaking views over the city skyline.
The hotel has several restaurants which are probably the best in Nanjing. The buffet is fantastic for fine food lovers, with even caviar and foie gras available at the Sunday brunch.
The gym has extensive facilities and a vast swimming pool, which is very welcome after a day in dusty Nanjing.
The location of the hotel in downtown Nanjing is perfect, with and large shopping center around the corner.
In terms of service, facilities and quality of the rooms, this hotel is one step ahead of most hotels I stayed in around China.
I actually stayed in this hotel for about 7 months straight & could have easily stayed longer. The service is excellent, and not just in the normal way, but it feels like the staff really care about their role, the presentation, how the customer feels and perceives the hotel.
The rooms are clean, spacious & very well equipped. The beds are the best I have ever slept in and the bathrooms are airy, well decorated, great facilities.
The choice of restaurants is more than enough and the lobby bar is a nice cool area to wait for friends or have a realxing drink.
The location is perfect for over a hundred restaurants within 5 mins walking and a big shopping area.
If you are coming to Nanjing and want to stay in a classy hotel, then this is the place for you. Modern and reasonably priced this hotel is just easy to be in!
This hotel has fantastic service and amazing rooms : large, spacious, clean and modern. I couldn t go anywhere else when staying in Nanjin. Moreover, the Spa and the swimming pool are really enjoyable.
And I shall not forget the food, which is delicious.
A 6 stars hotel
Nice hotel with good comfortable rooms. In great location.
Staff not that good but had very pleasant stay.
Apart from a rather icy reception upon check-in, we had a great stay at this hotel. Our initial impressions were not good due to the manner of the male that attended to us behind the counter (very short/gruff/disinterested), but we soon found that this staff member was an exception. All of the other staff were highly professional and obliging. Our roon was very large and clean. The bathroom was massive but I was not impressed by the glass door next to the toilet! The lobby/bars/restaurants/pool and other amenities were terrific. The dinner AND breakfast buffets were both well done - but like another writer mentioned - the seats were peculiar and not particularly comfortable! This hotel aims to be ultra contemporary and does so successfully - but they must remember that comfort is the number one priority in interior design! The location isn't brilliant if you are looking for a decent cup of coffee! We had to catch a taxi (about 15 mins drive) to get to the nearest Starbucks! In fact the location was not particularly central to the heart of town but was still great value for money and very comfortalble. I would definitely stay there again in the future - provided that Mr Surly doesn't greet me at the front desk again. Most off putting (especially after a long journey - and especially due to the fact that we were going there for a family holiday - not a business trip).
We booked the cheapest room on their website (about AUD$100 per night) so we were expecting a smallish room. However to our suprise we were given one of the biggest hotel rooms we have ever stayed in. The bathroom is the biggest ive seen in any hotel with two sliding glass doors. Only weird thing was the toilet had a glass door...
The hotel's swimming pool was awesome just by sheer size. It has a pool bar, and table tennis beside the pool. We had a foot massage in the beauty salon which was only 40RMB more expensive then the street massages.
We had the buffet breakfast and it was great. All the food was reasonably fresh and you could always have an omlete made to order. Variety was good and we had the advantage plus card which made it half price.
When getting a cab from the airport, make sure your driver knows you are going to the galaxy as our driver took us to the wrong sofitel on purple mountain.
Would definately stay here again.
I stayed at the Sofitel Galaxy on my apartment search trip to Nanjing. I had stayed at the Sofitel Zhongshan and figured it would be similar. It was not. Sofitel Galaxy is the worst 5 star I have ever stayed it. I have stayed at two star hotels with better service.
This hotel was pretty, and would have been very enjoyable had I have even been greeted upon arrival. I arrived and had to find someone to help me carry my bags. There were 4 managers in suits standing at the door and wouldn't help me because it is not their job. They had to go find someone to help me. Upon check in I asked for a double bed and they said I had requested a twin bed and even went onto their computer and found my file and printed me a copy to prove me wrong. A hotel should never try to prove someone wrong at the front desk if it is a simple fix. They said they didnt have a room then somehow one appeared. Our A/C did not work and heat constantly came out of the vent so we had to have the windows opened and sleep with no sheets. They could not fix this problem. Our shower also leaked and flooded the bathroom.
The breakfast was ice cold. They had an assortment of things, but pancakes, hashbrowns, bacon, etc. are not great freezing. We had gone to the buffet at night (which was the worst buffet ever) and the same food appeared in the breakfast buffet. Coincidence?
They also will not reccommend anything outside their hotel. I asked mutliple times for restuarants or internet places outside the hotel and their answer was always, "Well we have....". I obviously did not want to eat in the hotel or I would have gone upstairs.
A positive thing is that they do have the cards with locations on them and maps as other people said which is nice for those touring the city. Also it is next to the metro.
From now on we will send visitors to the other sofitel or to a different hotel.
During a business trip I had a 2-days stay in the executive lounge in the Sofitel Galaxy Nanjing. I enjoyed especially the sports facilities (Gym & Glas Roof Pool).
this hotel is conveniently located in the heart of the business and entertainment district. And it is with easy access to the international airport and train station. It is indeed the best hotel in Nanjing. I stayed there for five nights and truly enjoyed our experience. The decor of the hotel room is simple elegant and contemporary. I was in a king size bed room on about the 38th floor; the room is really large and spacious. The hotel staffs are very kind and courteous. Most of them speak excellent English. I would like to recommend this hotel.
As part of my 3 week recent trip to China, I stayed at Sofitel Galaxy, Nanjing on two separate occasions.
This is a very well appointed and located hotel, the best of 4 different accommodations (and by no means the dearest) my son & I stayed at during our trip in the very hottest days of 21 July until 8 August 2007. It seems to attract very high powered guests (Henry Kissinger had just stayed there, as had the King of Jordan).
The hotel give you a very good map, and carded instructions written in English & Pinyin and advise the taxi drivers of the required destination which makes life easier for the independent traveller.
This is a five-star hotel, with some issues in terms of room cleanliness, and again, with meeting the request for non-smoking accommodation. Twice we were given smoking rooms, and twice we moved! Twice we were put in rooms with dodgy air conditioning, mildewed bathrooms, leaky irons ( though at least they provided each room with an ironing board & iron, which is more than most hotels do in China as I found!); and twice, as soon as I informed management of the shortcomings, we were moved, or the problems rectified. The poor maintenance man had to come up and cut away the offending mildewed silicon & replaced it while we were there (yes, the fumes weren't the best, and really all it needed was a good spray with bleach, but who am I to tell them how to do their housekeeping!) Suffice to say, the first time we were moved up to the Club Sofitel floors with the benefits of free internet access, and "happy Hour" drinks and aperitifs, plus being given a huge beautiful room with lake views; the second time, I came home from dinner to find flowers, chocolates, and a wonderful fruit basket there as a "sorry" - this was after they had actually rectified the problems! And, having complained initially about poor concierge service (probably because they percieved that backpackers weren't the type of guests to be encouraged ), after that we coulnd't have been better looked after. It is interesting how travelling with smart luggage versus backpacks can alter perceptions of guests! It was the first time I'd travelled with a backpack for almost 30 years (being the most sensible means for me on this particular trip) and an interesting point to note when one is used to travelling with reasonable suitcases and not looking quite so hot and sweaty! So, from a management response point, I'd say they know how to respond if you encounter an issue; just tell "Judy" who seemed right on the ball.
The restaurant buffet has something for everyone; plenty of hot & cold foods to suit most nationalities. It is open until 10a.m. The staff there were lovely. The enormous enclosed roof-top swimming pool is brilliant, you don't have to pay to buy a bathing cap (as we were made do in Beijing!) - this Sofitel loans you one - and what an enormous bonus the pool is when one is visiting one of the Cities referred to as being part of china's "furnace" (extremely hot in summer! - it lived up to its name and was blistering at the time I visited !)
The advertised "shuttle bus" we thought ran to the airport actually runs between this hotel and their golf resort within the City! However, it wasn't difficult to come in from Nanjing International Airport with its one luggage conveyor belt (it is NOT a busy airport, and proved ideal as a first point of contact as far as I was concerned). Nanjing is not a tourist destination unless one is a Sun Yat Sen history buff, but it is a relatively charming City with broad boulevards of trees and offers a far less frenetic view of life than other major cities.
I was able to enjoy bed & breakfast there for a very reasonable seasonal promotional rate, so it was very good value for money.
It is indeed the best hotel in Nanjing. We stayed there for 4 nights in May and trully enjoyed our experience. The room we had was on the 42nd floor and had a lake view. It's a large room with an equally sizeable bathroom. The decor is simple elegant and comtemporary. The hotel staff is friendly and helpful. The only complain I would have is that their business center charged 30% service fee for the train tickets we purchased. It's indeed the highest that I've seen comparing to a dozen other hotels I've stayed at in China.
this is my 5th trip in Nanjing and i have stayed before in other 5 stars hotels.
i came to knoe that Sofitel had open a new propertie there and i was agreably surprised by the hotel.
the rooms are so comfortable and large size. the bed is just so comfy. in term of restaurants , i have tried the Mistral , french restaurant wich real great food . i have invited my buisness partner there and we had a great evening.
breakfast is verygood with plenty of choice .
defenetely my new adress in Nanjing.
im glad to read that others have had such a positive experience at sofitel nanjing as i had a wonderful experience during my one night stay in Feb 07.
I was in a king size bed room on about the 40th floor. as others said, the room is really large and spacious. as is the bathroom, in fact i think this is the largest hotel bathroom i have seen yet. its just huge with separate bath and shower, and you can look out from your bath to the city skyline framed in the windows. i loved the attention to detail -there was even a loofah provided!
the pool is a good size, big enough to do laps. the gym is also quite big - no poky little hole in a corner. the equipment is so-so. there are about 3 cardio machines, a set of free weights (heaviest weight is about 45lbs), a smith machine (again, not much weight available to put on) and a 4 movement weight station (tricep push down, row, bicep curl and thigh extension). so basically its adequate for a light workout.
room service was ok, i had to wait for about 15 minutes for someone to bring me a spoon - there are none provided in the room itself - which was about the only negative during my whole stay.
as for location, its right in the middle of the commercial action on hunan lu. there are night markets and eatery streets just moments away. if you walk west from the hotel you come to the old mansions district where the leaders of Republican China once lived, including the notorious Wang Jingwei, the leader of the Kuomintang who collaborated with the Japanese.
note that the subway station is about 15 minutes walk away to the east, so if you have luggage probably best to get a taxi.
My wife and I vsited Nanjing to catch up on the historic sites of the city. The only negative thing regarding our stay was finding the hotel when we arrived by train and then caught the subway to the nearest station and walked up Heinan Lu. The hotel could do with a bigger sign indicating its presence. Our room was fabulous, huge and clean, the bathroom was bigger than many rooms we have stayed in in other hotels. Cost was very reasonable and we stayed on the Club floors. Staff were polite and helpful and had no problem with us speaking English. The buffet restaurant was very good with a changing menu.
The weather on our first two days meant that the view from our oom was restricted - by clouds. When the weather cleared we could see for miles.
I have to recall one of my earlier comment about hotels in Nanjing : this one is by far the best I have seen in Asia. The decoration is absolutely marvellous, the room one of the largest I've been in and the restaurants match any of the hong Kong top joints. Incredible service, with staff understanding english everywhere, including in the middle of the night when I needed to set up a last minute meeting at 2 am. Unnexpected in Nanjing, but this is a great relief for me.
My family and I enjoyed our stay at sofitel galaxy very much because of the excellent service, both at the business centre and the front desk. The facilities in the room are new and excellent. My son was very pleased that he could watch french movies while my husband could watch his football matches. I enjoyed being able to go shopping by myself at night as the shopping centre is next door. The beds are very comfortable and we were very disappointed that Sofitel Suzhou is not opened yet during our trip.
needed to stay in town for a couple of nights for work, stayed at the Sofitel even though it was not a tripadvisor top 3 ranked hotel for Nanjing coz understand the hotel is relatively new
the hotel lobby was small so I was pleasantly surprised when I got to my room and it felt like a 1000 sq feet room! The bathroom and everything else was very nice (unlike the Sofitel Xian which was the nicest in town but had a funny smell and a glass enclosed bathroom)
didn't get a chance to eat here but one of my favorite Chinese restaurants (famous for their spicy food) was just across the street, service at the front desk was decent and efficient enough for China, only thing I could not figure out too well was how to adjust the temperature ? (ended up turning off the air con)
my friend stayed two doors down the hall from me and she loved it too
see my photos for a better idea
What this newly opened skyscraping hotel got to offer was nothing close to what I had in mind. After been to many places and checked into some of the best hotels in China, any downtown business hotel; high-end or budget, could be just as boring for a business woman on the road.
So that night following a speedy check-in at the front desk of Sofitel Galaxy, I couldn't wait to get into my room, shower and sleep. But once I opened the door, I didn't move for at least 5 minutes! The entire room in front of my eyes seemed to be made by glasses. From the full-length windows offering panoramic view of the city's shimmering skyline, to a bathroom with equally magnificant view being laid out, floor to ceiling, while you may indulge yourself in glass of bubbly wine and a bubble bath.
I really didn't expect Nanjing would have such a luxury and high standard service hotel to offer. The quality of its hardware is by far a few of the best compared to the other sister hotels in China, like the ones in Shanghai, Hangzhou and Zhengzhou.
And the service of the hotel is just excellent. Warm and attentive. But honestly speaking, as a business traveller, I didn't really care about the service as most time of the day I would be out in meetings. What's important to me is a room with a nice view, a fluffy bed Sofitel MY BED is a must-try!) , and clean tub. And Sofitel Galaxy got all of them and more.
Accor decided to open the hotel and accepted bookings, however the hotel was by no means ready to be opened:
(1) there was no heating, even as temperature was only 5 degrees celcius. Several guests complained, but the local Chinese staff told us that the the hotel general manager, a certain Mr Bennett, had left the hotel because it was too cold. This general manager did not have the courrage to show up to solve this and all other problems. A shame. Got back home with a severe bronchitis
(2) almost no food and drinks. Less than 5% of menu list available
(3) totally untrained staff. Check in and check out takes hours. They even charged my credit cards two times
(4) no breakfast
The Chinese staff felt shame for the attitude of their general manager and tried their best but could not do a lot. I
have been in China for 9 years and I am used to Chinese service standards, But this, a general manager deserting his hotel to escape confronting guest complaints, this is a shame. All what is stated above can be substaintiated and evidenced.