Wynn Macau, Macau, China

See other hotels in Macau
Esplanade
Esplanade
Rotunda Show- Tree going up!
Rotunda Show- Tree going up!
Closing of the roof
Closing of the roof
Chinese lion sculpture
Chinese lion sculpture
Lobby
Lobby
Wynn and MGM Grand Macau
Wynn and MGM Grand Macau
Wynn and Wynn sign
Wynn and Wynn sign
Big shot of Wynn property.
Big shot of Wynn property.
Top of the roof
Top of the roof
Animal sculpture- outside of lobby
Animal sculpture- outside of lobby
New construction of the Wynn Macau 2nd tower
New construction of the Wynn Macau 2nd tower
those flamethrowers are a bit warm!
those flamethrowers are a bit warm!
the fountains
the fountains
fortune tree in foyer
fortune tree in foyer
Pool
Pool
Check out the view
Check out the view
The lovely bed
The lovely bed
The shower was fantastic
The shower was fantastic
Andy Warhol prints in each room
Andy Warhol prints in each room
Bottom dome of the Tree
Bottom dome of the Tree
Wynn Macau, Macau China street/mailing addressAddress: Rua Cidade de Sintra
5 star hotel in Macau
3.87805
Average: 3.9 (41 votes)
Ranked #7 out of 32 in Macau
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Average price: $282

Reviews

11/30/2008
4

This was one of the most beautiful rooms we have stayed in. The bathroom was gorgeous and everything was spotless. The staff were very nice (even though female guests are obviously second class citizens).

We were surprised at the level of security at the casino entry. For the uninitiated, it was very off-putting. It was very 'un-inviting'. Unfortunately, the bus that we took from the ferry would only deliver us to the casino and not to the lobby for check-in. Great rooms, not so great first impressions.

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09/29/2008
4

Staying at the Wynn was a real treat. We loved the room and all it had to offer (very spacious, great view, lovely toiletries and very accomodating for those of us travelling with children). The only downside to our night was when we 1st got into our room it smelled so strong with cigarette smoke. We had asked to be in a non-smoking room (and it did say we were on a non-smoking floor when we came off the elevator). When we asked for another room they very kindly sent us to one, but it to smelled terrible. It took 3 tries before finding one that was ok. The staff were very accomodating and tried hard to make it right. A fruit basket and bottle of wine were sent up to the room from the manager. We were tld they have a hard time controlling the smoking issue. Next time I would ask to see the room before lugging everything up.

One other thing worth mentioning. The pool! Beautiful!

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08/17/2008
5

I do wonder whether some people expect blood! My husband and I stayed at the Wynn a couple of weeks ago and cannot fault it. Yes we've been to Vegas too, stayed at the Bellagio etc etc, and the Wynn in Macau was great. Ok so it's not as big as the Vegas hotel, but this isn't Vegas! The room was huge and had everything one needed, the staff couldn't have been more polite and attentive and the food we ate in the hotel restaurants was also very good. I think some people who review on here are totally unrealistic in their expectations. I would recommend this hotel to anyone.

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07/09/2008
4

As a big fan of Las Vegas the chance to stay in the Asian Vegas was too much to pass up.

So we booked into the Wynn as we knew the Vegas one and what it stood for (although we have never stayed in it).

So the entrance, well outside is a mini fountain lake (a-la Bellagio, Las Vegas), the reception was very polite and efficient and we were soon on our way up to our room.

Wow what a lovely room, superb bathroom and the most comfortable bed. I slept the best nights sleep ever here.

The service is something else, they come in and turn the bed down, putting out your slippers and gown and putting chocolates on the bed, pure luxury.

As a 'standard' hotel room this is something else, pure luxury.

The Casino itself was fine but a bit of a rambling selection of areas although very busy. The games selection is different to the Vegas norm with Baccarat being the biggest game by far. There are also some games I have never seen anywhere else.

The pool area at the Wynn was small (compared with Vegas) but very nice and very attractive. The Asian people on the whole don't seem to use the pool area much, so it was never busy while we were there. Pool service was very good as were the pool snacks.

The selection of shops (in the hotel) are a bit rich for our tastes but for those who like to flaunt it, you can spend big time here.

The main hotel restaurant was disappointing, the food was adequate but could not compare with most Vegas hotels and the service was only average.

Macau is a wonderful place and quite easy to get around, well worth time to explore.

Be aware of a few things - a lot of the Taxi drivers do not speak English and the Chinese SPIT on the floor inside!!! Quite disgusting to us Europeans and quite disconcerting whilst you are playing roulette to have some bloke spit a big one on the floor next to you - almost makes the Smoking seem not so bad.

As long as you accept it is not Vegas and therefore don't compare the two you will have an amazing time in Macau.

For gambling it is right up there, for nightlife, restaurants and shopping Vegas still rules supreme.

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07/08/2008
4
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07/02/2008
4

Just returned from a 4 night stay at the Wynn Macau. Being a huge fan of the Wynn Las Vegas and hearing that the property in Macau was largely a copy of the Las Vegas Wynn I was very much looking forward to the Macau experience too.

Firstly, let me say that while the Las Vegas Wynn "Tower Suites" section is a genuinely 5 star / 5 diamond hotel experience the Wynn Macau is more akin to a solid 4 star hotel experience largely due to staff inexperience. So for Wynn Las Vegas fans a warning - come to Macau with lowered expectations.

Rooms:

We booked online and reserved a large (186 sq. meter) one bedroom "lake view" suite. It's almost an identical copy of the same category of large suite in Vegas. Great views from the 22nd floor of the campy and outrageously takcy neon lit "Casino Lisboa and Grand Lisboa hotel". Red neon, green neon and everything flashing and rotating. The Lisboa is so tacky and over the top that it makes for a beautiful night time view.

The suite was very large and well appointed and for $650 USD per night offered good value for money. Comfortable furnishings, huge flat screen tv, great bar area with gourmet coffee maker and tea service area included. My only complaint about the room would be the lack of a dimmer for the lighitng. The lights were too bright and far too many of them. These high end suites urgently need a dimmer.

Housekeeping was okay but not great. As a word of warning almost none of the staff members speak english fluently. Speak slowly and very clearly as the staff really try hard to understand and serve you. I found that the staff members in housekeeping and room service spoke very little to almost no english. Generally speaking a few staff members spoke excellent english but most spoke very little English - with not many staff members speaking an intermediate level of English as one would expect.

Food and Beverage:

Il Teatro, Wynn's Italian venue, is superb. Excellent service, great views of the fountains (steve wynn did a min-bellagio style fountain in front of the wynn macau - pales in comparison to the bellagio but it's still spectacular). Good solid southern and northern Italian specialities in a gorgeous setting. Casually elegant.

Most patrons were rather loud groups of Chinese guests (it is china after all). They prefer to dine early so as the evening progressed the Chinese were gone and it was all foreigners offering a much quieter and more elegant experience. I recommend a 9:00 PM or later seating!

Il Teatro offers very reasonable food and wine prices for a restaurant of such high calibur. All of the Wynn's F&B outlets are cheap compared to Vegas.

Room service was mediocre. The menu is very limited compared to Las Vegas. Food prices are inexpensive comparably. Service was okay but waiters did not speak english very well. Lots of asian choices and not many western choices. Late night room service options were dismal.

The casual buffet and a la carte venue, La Esplanada, should be skipped. The buffet is not likely to appeal to many westerners. Service was slack. Food was mediocre and relatively high priced for Macau. Too many excellent options in Macau to patronize this venue.

Casino

The casino offers smoke free areas. It's 80% dedicated to table games. Slot offerings are very limited and not likely to be of interest to most Vegas slot players. I found the casino at the MGM Grand and Venetian to be much livelier and offering a much better selection of slot games. Perhaps if you are a table player the Wynn casino will be of interest to you. As a slot player it was boring.

Spa & Gym

The gym is small but adequate. The spa facility is 5 star. Mr. Chai, a therapist from Thailand was excellent at Sports Massage. Nice spa facilities on par with anything you'll find in the USA in a 5 star hotel.

Overall the Wynn is the best option in Macau for an upscale experience. I would guess that when the Four Seasons opens later this year in October that true luxury hotel seekers will want to try the Four Seasons. I know I will!

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06/21/2008
2

The Wynn Macau for sure is a nice hotel, but not for the price you pay. Other hotels (i.e. MGM Grand) offer you much nicer and bigger Studio rooms with more extravagant bathrooms at half the price. The nice part of the Wynn is to have the teatime set at the outdoor tables of their cofeshop.

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06/18/2008
4

The room was huge, even though there were 3 of us. Love the huge full length glass windows and the spacious bathroom. The fittings were of good quality and frontdesk/concierge service was excellent.

The only peeve I have is the cigarette smell in our supposedly non-smoking room. This was even apparent to the least sensitive amongst the 3 of us.

Being a casino hotel, I guess it's impossible to restrict smoking that happens along every corridor. This probably makes it not ideal for people who are sensitive to smoke or young children. (btw, this also happens in the other casino hotels - MGM, StarWorld, the Venetian, that we popped in)

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05/31/2008
4

Great hotel in the heart of Macau's central area. It is across the road from the Lisboa and next door to the Galaxy and MGM Grand.

I upgraded to a Grand Deluxe Room for about AUD20 extra. This room was on a higher floor and gave access to the VIP Room. Unfortunately, the minimum bet in the VIP room is more than the cost of the room (min bet was HKD3000), but it is good to be able to have a look around.

The room is a bit smaller than what I had been expecting and the view on the MGM side isn't much to cry home about (all you see is the MGM Grand and quite a few construction sites).

Make sure you (or particularly children) don't touch the mini-bar items. They are attached to a sensor. If they are taken off the sensor for more than a minute, they are considered sold and automatically charged to your room.

Make sure you have a look at the Tree of Prosperity (huge gold tree that comes out of the floor every hour) as well as the Dancing Fountains.

There is also a Ferrari Store for the rev-heads.

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05/26/2008
5

Absolutely stunning new hotel. Our room was at least 800 sq. ft and had phenomenal views. Everything is so nice and new. Service is attentive. The Italian restaurant is exquisite...make sure you sit in a place where you can see the fountain show. The concierge helped us find a driver/guide who took us to all the sights in Macau. Was only there for 2 nights...wish we could have stayed longer!

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03/02/2008
2

The room is great, very spacious and not to mention the bathroom!

The only downside I had with the room is that bathroom hygiene.

There was remains of previous guest' hair left at the drainage of the shower. What was suppose to be a NEW mouth wash, turns out to be 'USED' one after opening the cap of mouth wash. The seal was broken already.

little selection at the buffet... could have much more selection like the one at Wynn , vegas

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02/02/2008
4

Admittedly I was staying here for a conference so my company picked up the tab. Therefore I can't comment about value for money but this place was pretty good. There were a few hiccups :

1/ My room mate (work colleague) checked in the day before me so when i checked in, the system inexplicably canceled his room access - not a big deal but a slight inconvenience.

2/ Breakfast was included in our package however the bill at the end of the stay included breakfast as a separate charge ... there was no argument from the front desk which i suspect means they were use to these kinds of mishaps.

But generally speaking the place was awesome. The casino is huge yet somehow sedate. Our group was easily the loudest table on most nights. The rooms are probably the best i have ever stayed in ... large beds, large bathrooms, travel adapter supplied and an ihome clock radio to plug ipods into ... little things like that go a long way.

Only other issue was we had no hot water on the first night but a quick call to housekeeping had that rectified by the next day.

Overall a very enjoyable stay !

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01/20/2008
5

We had nothing but an amazing experience at the Wynn:

- shuttle service from ferry is convenient

- check in easy (they let us up to our room early)

- beautiful room, bathroom was amazing

- spoke to the concierge that was helpful in telling us how to get to the unesco sites

- dinner at il teatro - decent food considering it's non asian, with a nice view of the fountain.

- gambling area tranquil compared to vegas!

- tasty cocktails at cinnebar

- wonderful massages at the spa, used the jacuzzi beforehand.

- wondeful, delicious lunch at cafe esplanda (i had the african chicken - wanted to try something macanese)

All in all a great experience. I have nothing bad to say about the Wynn.

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12/01/2007
5

I stayed at the Wynn in Macau for my 36th birthday this November. If you have seen pictures, then you already know the hotel looks just like a smaller version of the Las Vegas Wynn. The Wynn really sets a new standard of class for hotel/casinos, and the Macau is no exception.

The room was fantastic. Remote controlled drapes, flat screen TV, extremely comfortable beds, and the bathroom was huge! Truly a pleasure to spend my birthday there.

We ate at Okada, which is about as good as the Okada in Vegas. The casino is lviely, but many of the games seem a bit different than US games, and it's difficult to get them explained to you.

Even though I'm giving the hotel 5 stars, I should mention a few places for improvements to this new hotel.

1. The electronic control center in the rooms is both confusing and a little buggy.

2. Eating at Okada was a little less peaceful than in Vegas because of the casino noise. It would be nice to have some sound buffering there.

3. The casino does not take Macau currency. I can understand this is more of a logistics issue on the floor, but there should be an easy way to switch the currency over.

I do also have to say that the Venetian is a better bet for shopping. They a lot more stores.

But as a place to stay and relax in Macau, the Wynn is top notch.

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11/05/2007
3

I have stayed at the Wynn Macau four times since its opening in Sept. 2006. In the time since then the service has improved, but only slightly, while the rooms are now overshadowed by the 750 sq. ft. suites at the Venetian. They have also recently raised their prices to nearly US$500/night (they were US$300 up until a month or so ago).

However, I do still stay at the Wynn for a few reasons:

- Location: A short shuttle bus (free) ride from the ferry terminal and walking distance to the beautiful historic centre of Macao which is a UNESCO heritage site. With taxis increasingly difficult to find in Macau, it can be worth it to stay close to the ferry terminal!

- One and Two-bedroom Suites: Although the standard room at the Venetian on the Cotai strip is a better room, the 185sqm Suite at the Wynn is absolutely amazing if you are having a party or inviting people up to your room (or if you just want to impress). It has it's own massage room, bar, two couches, breakfast nook, etc. Much more suitable for entertaining than the Rialto Suite at the Venetian. You can also get an extra connecting room which makes it a 'Two Bedroom Suite."

- Il Teatro: A very good dining experience - try to request a table so that you can see the fountain water show which repeats every hour or so.

As I mentioned above, the service is still a bit spotty, but compared to most of the hotels on the Macau Peninsula, the staff are more well-trained and know how to direct you to a manager or someone that can help if you have any trouble.

The spa is mediocre, with the therapists not really having any formal training that I can tell. My 'sports massage' was the exact same as my friend's 'shiatsu massage'. Although the pedicure at the Beauty Salon was quite nice with comfy treatment chairs and good views of the pool.

In concluion: The Wynn is the closest you will get to luxury on the Macau Peninsula. It is very centrally located and has access to great food and luxury shopping as well as to the 'real' Macao with it's heritage sites. It is well worth a night at this hotel if you want to experience Macau.

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11/01/2007
5

This years vacation was to Macau, which by the way sounds like Wow, and in every way it means the same. I planned my 4 day stay at the Wynn, and once again just like wow, at the Wynn I did, win, win, winner. I won a great vacation in every aspect, from sevice to general appeal, from a hotel that is big but not so big that you feel as though you are just another body, more to the point, a no-body; Not at the Wynn. At the Wynn I got more than a fabulous room with a veiw, and that was just the bathroom. Every detail was in order, from the size of the towels to the size of the delux room appointement.

I love Macau, and had a very good time in and around the quaint city center and all the shops, places to eat, drink, play and you name it, "Just don't name it after me".

I am planning my next trip there and only have one wish; that the headliners expand to include more international names like in Las Vegas, or Reno.

You've Done it again Steeve, another feater in your cap with this beautiful resort property.

RH

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09/23/2007
3

We were upgraded to a suite on arrival which was a nice touch. The suite was huge with a massage room, bar, large living room and bedroom. The room decor was a bit too *loud* for us.

What we liked:

* Room was big, had our own coffee machine, huge shower and bathroom.

* Food was good - we had room service breakfast and supper in the coffee shop.

* Concierge was helpful with bus direction.

What we didn't like:

* Lobby was like Central Station and check in-out can be slow on weekends.

* Coffee shop says closed at 3am but when we went at 2.20am, was told last order at 2.30am and basically they were closed. When I told her it wasn't 2.30am yet, she walked from behind the counter without saying a word and then came back to us at the door, showing us the menu. She never even showed us to a table so we just sat down ourselves. Obviously she wanted to go home. Not impressed especially when you pay $400/night.

* Unhelpful Club Wynn desk staff when asked for directions. If she didn't know, she could have asked someone else, instead of giving out wrong directions.

We stayed at both the Wynn and Crown. They are both very different. Wynn is more of a casino with a hotel on top, whereas Crown is more like a hotel. You probably feel more relaxed at the Crown, but Wynn is on Macau island where most of the tourist attractions are. Taipa island has some nice small restaurants and quieter than Macau. Crown definitely had the better food - fine dining, and Wynn your average hotel fare.

Service at both places was a hit and miss depending on who you encountered. It doesn't matter how nice the hotel is - it's all about the staff.

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09/14/2007
4

Spent 5 nights here as a way to see Hong Kong without staying in Hong Kong....also since I like Vegas I thought it would be interesting to compare the two. Well, plenty of glitz and flashing lights in both cities but im afraid there is very little glamour or entertainment to be had in Macau. Also the slots seem to suck a little(lot) more out of you in Macau, but then that may be just my usual bad luck.

As for the Wynn Hotel, it was better than I was expecting, my room was quite large, the bed was big and the mattress was pillow top soft. I have always found asian hotel beds to be too hard but not the case at the Wynn. Furnishings luxurious, bathroom huge and well stocked with everything you could possibly need, including TV and a deep, deep bath. One whole wall was a window looking out over the hotel pool and bay area and part of the city.

Pool was lovely, but maybe a little small, its pretty hot in that part of the world and it got quite crowded at times.

Staff where quite friendly but English is not particulary proficient, I expect most of the staff to be mainland or Macau natives as opposed to HK stock, so that was to be expected.

One small gripe, although I had booked for 2 people and ended up staying there alone, during the turn down service at night 2 bottles of complimentary water and 2 chocolates where placed beside the bed but when the staff realised only one person was there ; the chocolates and water halved into 1 for the remaining nights.

A tip: try not to eat meals at the hotel as they are overpriced of course and better can be found in the surrounding streets.

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09/09/2007
5

My husband and I stayed here last year during one of my business trips to Hong Kong. We took a side trip to Macau and decided to splurge on the Wynn. It was hardly splurging since the package we purchased included our hotel night and transportation to Macau all for a reasonable price. The room was spacious with high ceilings and a large bathroom. We were very impressed and loved it! We haven't stayed at the Wynn in Las Vegas yet but we plan to one day so we can compare it but overall we had a great time!

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09/07/2007
3

Actually the room is nice, food is good at their restaurant, but it seems the staff at the restaurant is not that professional. It took us a long time to get our meal at the coffee shop and it seems that they don't remember our order, we have to keep asking for it one by one, before the food turns out complete and we only have 4 orders.

Red 8, i saw one staff holding his face and after holding his face, went to grab a bunch of the raw cut vegetable, speaking of hygiene!!!

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08/29/2007
1

I stayed with my wife in a large suite and the stay was fine. The arrival and departure at the ferry terminal was a nightmare with hotel guests and Chinese punters all scrambling onto the same buses to go the Wynn.

However, the room had a broken bowl in it which we noticed after a few hours. We thought nothing of it until after we arrived home and had a voice mail saying that they had charged us US$ 700 for the breakage.

Not only was the bowl, at best modest, and worth maybe 10% of that sum,. but the manner in which they charged us and the price attrubuted to this ordinary bowl was tantamount to fraud.

A four star hotel with a one star attitude. Get someone to sign for and check all your fittings on arrival.

Jolly 999

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07/26/2007
5

I booked the hotel through the Wynn Macau website about 2 weeks before we went. Decided to upgrade to a Wynn Club room as it was only a little extra.

Upon checking in at 5pm they didn't have any non-smoking rooms available. I was promptly upgraded to a suite in the Wynn Club. This suite is NICE. I have stayed in some nice rooms and have seen some nice rooms, but this was very special. Floor to ceiling glass, massive living room, large bedroom, massive bathroom (with jacuzzi and wonderful shower). With 185sqm of space (according to the website), it really is too big, but it was the best.

The little things that made a difference, with an espresso machines, varieties of tea, fresh fruit bowl delivered to the room after check-in and the turndown service with super-nice blocks of chocolate.

The pool is perfect and relaxing, but you have to walk past all the shops to get there. Breakfast room service was perfect - bacon, eggs, cereal, fruit, toast, danish, juice were all outstanding and delivered exactly on time.

A previous review mentioned taxis - this is a common problem in all of Macau at busy times (most noteably 5-7pm), with it long lines at all hotels and casinos. The location of Wynn makes taking taxis almost obsolete as you can comfortably walk to numerous restaurants, bars and casinos in the downtown Macau area.

Although Wynn is not cheap, it is definitely a high class hotel and would definitely recommend it to anyone.

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07/17/2007
4

We booked the one bedroom suite in the Wynn Club on the weekend of July 14th, 2007, for my husband's 30th Birthday. On arrival we were dropped off promptly at Club reception and although check-in was slow, it was without incident. It wasn't until we reached our room however, that we realised that no one at reception had told us what was included in the Wynn Club rate. And there was no information letter on the desk informing us of benefits either which is not typical of 5 Star establishments like this and certainly this wouldn't have happened at the Wynn Vegas which we have also stayed. It was a novelty to see our names on the TV though as a welcome, so this is their way of saying hello!!

However, the room was fabulous and it looks just like on the website so what you see is what you get and there is no false advertising there. We were thrilled with the room. It was very comfortable, it has all you needed and the view of the lake and the Lisboa across the road was lovely. Very nice indeed.

The one service quibble we had was minor, but it is still a quibble for Wynn Club paying cutomers. We waited 20 mins for a taxi because no driver was willing to drive the extra 40 m from the casino taxi stand to us at the Club reception. Now, why didn't we walk that 40 m? Because the whole of mainland China was already waiting in a massive queue and as Wynn Club, you really should be able to get a cab from your own reception. The staff didn't want to help us. We were the ONLY ones there. We asked 5 times please could someone get us a cab from somewhere? Anywhere!! No one really could be bothered. Finally we had to throw a hissy fit until someone actually used the walkie talkie to get a cab. Not happy.

As mentioned in another review, if you have a Lake View Suite (or room) you will indeed be subject to loud music from the regular fountain show. I actually found it OK, but I can see that it would disturb very light sleepers. We were fine though. Just something for the light sleepers to consider.

Room service food was excellent, loved the all day breakfast and the burger was OK too.

Wing Lei restaurant and the Spa are both very good, not amazing but still very enjoyable nonetheless. However the pool is disappointing in that it is so small. Pretty, but small, and when we arrived in the afternoon at 4pm, there was no where to sit and there were a million kids in the pool. So we left. The lobby and shopping area was also very crowded - a sign that this is a popular place! And you can see why, with its bright colours and cheery decor, the Wynn is certainly fun and exciting and a bit of Vegas in Macau.

The Wynn is an enjoyable stay and we will likely return. We hope to see a few little crinkles in the service ironed out and then it will truly be 5 stars in our mind. The building itself as well as the rooms and other facilities are already there, the staff just need a bit more training.....

We went to the Crown Towers 'Aurora' for dinner and let me tell you, the service at the Crown knocks the socks off the Wynn. Wow! I am staying there next time. It is a totally different experience to the Wynn. It is sleek, chic, very modern, so contemporary and oh-so Melbourne (like the other property in Australia) The Crown is not cheap, and it is in a crappy location, but the rooms are fabulous. We were given a tour of each room category as well as the pool and the lounges at Crystal level and wow, stunning is all I can say. Rooms are awesome and they have the beautiful Elemis products and japanese inspired bath tubs. But the difference at the Crown, apart from the decor, really was the service. Excellent English, everyone knew what they were doing and they couldn't help you fast enough. That's what I call 5 star. And actually, the Crown markets itself as 6.

Did we wait for a cab at the Crown? Not a chance.......

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07/17/2007
3

I was at the Wynn for a conference.

The pros--

Huge bedroom and bathroom--more than I need in a hotel.

Comfortable bed, lots of seating choices, good a/c, large shower and tub, coffee/tea making in room, newspaper each morning.

Helpful bellmen and concierge although sometimes bad information and they don't go the extra mile you expect when paying for a 5-star hotel.

The cons--

No lobby gathering area or bar/lounge. They seem to want you to move into the shops or casinos, no loitering or socializing. Guards everywhere watching to keep people from putting their feet on the furniture, to make sure you have your room key to go out to the pool area, but then the elevator key activation was not necessary--so can't get to the pool, but you can access my floor.

Minibar that charges if you lift items or place your own in the frig.

Expensive internet and other charges for "extras".

My nonsmoking room had been recently smoked in and there was a sticky residue on my bathroom floor. I insisted on being moved and they reluctantly and slowly complied after sending maids to clean the floor but of course unable to do anything about the stale smoke.

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07/11/2007
4

I stayed at the Wynn Macau a few days after it opened in Sept 2006. They were still working out some kinks service wise, but the property was very similar (just smaller) to their Vegas property. At the time, they had the only 5 stars rooms in town. Now Starworld has opened as well as Crowne Macau. Starworld is right next door and has rooms at a cheaper price which are supposed to be pretty nice (I havent stayed personally - but a lot of my friends have). Crowne's rooms are nice too, but the property is in an isolated location.

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05/10/2007
5

This is a must stay resort. Huge room plus more luxurious. With the price we paid it worths every dollar.

Front desk services need improvement because they are not very helpful.

Overall, this is one of the BEST hotel all of us should try it.

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04/21/2007
5

There is no comparison to Wynn Macau, not even Wynn Las Vegas! A giant leap over any existing gaming property in Macau and a giant leap over the two other new properties, StarWorld and Grand Lisboa. Wynn "gets" customer service and elegance. The Red 8 Noodle bar & restaurant is one of my two faves. The other is "il Teatro", which is a must see overlooking the one of a kind in Macau water show.

Not cheap by any means, but what in life that's really worth it is? Both MGM Grand Paradise and the convention focused Venetian, both set for opening later this year have a high hurdle to beat.

The mass gaming floor is unparalleled in Macau, the Wynn Club on the main floor is special, and the Sky Casino is exceptional and worth it exclusivity!

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04/20/2007
2

Stayed at the grand deluxe room at Wynn with my family during Easter holiday. Hotel was fully booked. Everyday, hundreds or thousands of tourists swarm into the lobby to go to the casino. The hotel seemed understaffed. You need to follow up two times and more before your requests are met, which is unexpected for a five star hotel. The hotel is beautiful though, but would not recommend it for a family vacation. The cigarette smoke in the casinos is too thick for children (even in the non smoking areas).

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04/12/2007
5

In early April my wife and I stayed at Wynn Macau.

Our room was fabulous, and it was absolutely in the same class as rooms in the high-end hotels in Vegas.

I've seen the various negative comments on service in other reviews. While service is not yet up to the level of 5-star hotels in Hong Kong (for example), I didn't have any big problems with service, and when there were issues they were quickly resolved. My perception is that they know they need to work on their service and are trying very hard to improve.

The Italian restaurant was excellent, though it's a little pricey.

The casino is very good by Macau standards, though if you're looking for a clone of a Vegas casino you'll be disappointed. Lots of baccarat, some blackjack, few/poor slots, and no craps.

Though it's expensive, overall I thought it was a very good hotel.

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03/31/2007
3

The Wynn Macau is way over priced, it’s certainly a little of Las Vegas in Macau, same high by Vegas prices, same over-the-top architecture and exuberance. This is not a Caucasian hotel it’s tailored for the mainland traffic it’s not a restful or playful experience. No choice of red or white wine in Tryst Bar and the $10USD glass is of pitiful taste by contrast the Star World next door offers a drinkable bottle of red wine for 15USD but this is hard gambling joint and the grey and red décor is not easy on the eye.

Wynns buffet breakfast is $20USD and either the excellent Japanese or Italian restaurant will set you back $100 to $200USD per head for food. Don’t expect much from the Wynn restaurant wine lists where there are less than 10 American, Australian and New Zealand wines together. Expect to be offered off-the-list way-over priced Portuguese product that smells of pure profit opportunity after all when did you last pay $133USD for a Portuguese Syrah?

Rooms are very nice and comfortable at a travel agent price of 1450MOP or 3000MOP for walk-ins, service is pretty good by local standards but not like Vegas. Don’t overstay your time because that will be very expensive. The Wynn is incredibly busy they are raking in big bucks for Steve but don’t waste your money staying there or gambling there. The Westin in Coloane is still the nicest hotel without gambling and the Lisboa should be considered for people who want to play a hand or two.

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03/20/2007
3

We were told that Wynn is the place to stay in Macau. We were booked for a 3 night stay. The rooms are beautifully furnished and room amenities great! The service and hospitality level is however, un-befitting of a 5-star standard and poor vallue for its hotel rates. After several boo-boos, I asked to speak to their Front Office Manager to lodge a number of compalints. After chatting with him, I felt better as the reassurance of trying to get things right was sincere and earnest. There were attempts at service recovery which shows that given some feedback, the management will act to improve their hosiptality level. It is a beautiful hotel, the food at their outlets are expansive but mediocre, the service wanting...but I believe they will improve as they iron out service issues.

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03/01/2007
1

Wynn replicated its successful Las Vegas formula for Macao. Though the complex is smaller than in Las Vegas, food quatlity and room decor are just as great. One gripe is the service at the gym, twice I went to the gym, the staff entered the fitness room and essentially watched me throughout my workout. Staff watched me for a few minutes as I sat in the hottub in the change room.

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02/02/2007
5
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01/20/2007
4
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12/18/2006
5
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11/22/2006
5
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10/18/2006
3
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10/11/2006
2
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09/28/2006
5
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