I was totally impressed with this hotel. I arrived late after a delay in Shanghai and was warmly greeted by the hotel staff. The staff here really know what customer service is all about. This service level is simply not in Beijing - it does not exist in the Great Wall Sheraton, the Hilton or the Lido. Being a Starwood Platinum member I was upgraded to an executive suite - this would have to be the best hotel room I have ever stayed in. It was fantastic on all levels, from the flat screen TVs and the Bose system to the quality of the bed and room appointments. I would definitely recommend this hotel to anyone wanting 5 star accommodation in Guangzhou.

I enjoyed my stay at this hotel. An ideal location for those coming in from Hong Kong. CITIC tower with several restaurants is across the street. Also, I discovered a great Irish pub just a 3 minute taxi ride away: Hooley's Irish Pub on Tian He Bei Lu. Hotel is also close to the subway lines and overall a highly recommended place.

The Westin in Guangzhou is an excellent 5 star business hotel. After a long day travelling, to be welcomed in reception with a warm glass of lemon tea whilst checking-in was great. The staff are efficient and friendly. The rooms are large, very comfortable and have every amenity a traveller needs. The 24 hr gym and fitness area is very good. Although expensive, the Westin is a perfect choice whilst on busines in Guangzhou. It is a very taxing and noisy city, and so the Westin is a welcome oasis.

Well here we are again and nothing has changed.The Westin continues to maintain its high standard.This time I can compare The Westin to the Hyatt Regency and the very good Westin The Bund Shanghai.These other 2 hotels are also very good hotels also but the difference is the staff.

The staff at GZ Westin make themselves known and I cant say what it is, maybe its the smaller lobby to the other 2 and thats not taking away the service from the others.

Staff such as Giggs,Rhymes,Andy and Paul make themselves well known.

Therefore there must be a reason why I can't remember one persons name from the other Hotels.These people are very very good at what they do.

I have never met the General Manager at GZ Westin but congractulations to him and all concerned,but theres no doubt your as good as the people around you.

Then you have Michael who looks after the Q Bar and the rest of the staff ,A1.

PREGO (BELLISSIMO) World class standard.You just have to eat there,I plan to take my family with me and PREGO is our first stop.

ITALIAN FOOD as it should be and thats a big statement (a greek praising italians,unheard off).

Graciano or should I say CHEF as he is referred to,is totally in control,excellent Chef and his whole team.

Open kitchen is a great thing and it is entertaining to watch these guys work.Its all clockwork.

Roberto greets his guests and controls the floor to perfection.I would love to let them know,that whichever Oil and Balsamic vinegar they use,under no circumstances should they let it out.

Really its the best,a must to have, when you visit.

Ok then theres big Dan or Daniel the Manager of everything.

I say the manager of everything because his every where.

One minute you see him at Prego the next his in the Lobby then his off to QBar and then his back at Prego.

The rooms are excellent,the cleanliness is A1,When I have travelled with my wife there has benn numerous times when we have packed up and moved because of cleanliness.I assure any readers this place would get my wifes approval and thats saying something.

I must say I had a major problem with a flight with Shanghai Airlines and was having great difficulty getting on another airline,well the girls at the travel desk did so much to help me.Even after I had no choice but to leave for the airport and go there on standby with all airlines they continued trying and in fact called me 10 minutes into heading to the airport to turn back.They had found a seat,Unbelievable service simply Unbelievable.I think the young girls name was Melody,if its not I apologise they were great.

Basically I must establishment walk in and be greeted by Sashi,Daniel and I cant remember one of the other Managers names ,I believe he is of either Indian or Pakistani background.In fact I nearly did'nt write this review because I forgot his name and he needs to be given the same respect as the rest.If I missed out on anyone I do apologise.

THANK YOU ONCE AGAIN WESTIN GUANGZHOU.CAN'T WAIT TO COME BACK.

THIS IS THE BEST HOTEL WE HAVE EVER STAYED AT IN CHINA,the service and staff were outstanding.The food was great.

I recently stayed for more than 7 nights at the Westin Guangzhou and so feel I can give some constructive feedback. I aslo stayed here in July 2007.

Location: If you are wanting to stay in a modern part of town with wide streets and towering buildings then this place is ideal. Opposite the hotel is the Citic buliding (currently tallest building in GZ) and there is a 'street' in the basement with some great restaurants, and western supermarket etc. Other shops such as Watsons are also nearby. The neareast metro station is less than 5 mins walk away.

Rooms: I stayed in a corner room on a high floor this time and the view was fantastic. The beds are very comfortable and the coffee maker is a great idea.

My main problem is with the bathroom, or to be more precise the toilet. The plumbing at the hotel seems to be very poor and on both visits I had problems flushing the toilet. It would contstantly get blocked (6 times in total) and to avoid embarrassement I would unblock it myself. This is the main reason why I can't give the Westin a five star rating. I am suprised no one else has mentioned this before.

Staff: Very friendly but sometimes a little annoying. For example, following guests around in the executive lounge each time they wanted to get some food or a drink. So sometimes I found them just too polite or in your face.

Breakfast Buffet: It is ok. If you are looking for a eggs,bacon etc then it is all there but the standard is no better than other hotels I have stayed in. I just found the breakfast too expensive and did not find it good value for money. It does however cater quite well for Asian guests.

Room Service: The first time I ordered it they got it wrong. I had no time to wait for them to correct the mistake (I was due at a meeting) and so left the hotel hungry. I think they could have handled it better, instead of a simple sorry.

Laundry: The cost is just too extortionate. It would be cheaper to buy new clothes than have them washed. I think they were charging 50rmb for one shirt. There are laundry services throughout town and I did notice that the Star Hotel (opposite hotel, across the park) had a laundry shop. I did not use it so no idea of cost.

Overall, there are some things that the Westin does well and there is no doubt that the rooms are clean and comfortable but they should sort out the plumbing!

I stayed at the Westin for two nights (December 29 and 30, 2007).

My experience was totally positive. The staff was polite and helpful.

I was able to relax and enjoy my stay here. I treated myself to dinner one night at the Italian restaurant "Prego". Price was what I would pay in the United States but the quality was very good so it was worth the treat. For the budget meals there is "Papa John's" across the street and the Ikea cafe walking distance from the hotel.

I was able to get a great rate from the hotels website. If I was staying in Waikiki, Hawaii I would have had to pay almost three times more for the large and spacious room at Westin Guangzhou.This property is just great if you are looking for a retreat from the noisy and busy streets of Guangzhou, China.

Yes, it cost a little bit more compared to other hotels but isn't travel suppose to be a relaxing experience away from home. It's just not worth getting into a complaint arguement with hotel staff at a lesser hotel to chase bagain basement room rates. Life is too short to get angry on vacation. The Westin Guangzhou gave me a restful stay so the extra cost was well worth the experience in my opinion. You get what you pay for when you travel!

This hotel was practically brand new when we stayed there. It is beautiful. Our room was large and had wonderful extras we hadn't expected like a flat screen TV and Herman Miller desk chair. The king bed was huge and very comfortable and individual, adjustable book lights were built into the wall above the pillows.

The bathroom was huge with the tub and shower separate. A sliding door pulled back to open the bathroom to the bedroom area, so you could take a big bubble bath and watch TV if you wanted to. The shower had a "rainforest" type shower head and also an adjustable regular-style shower head. Unfortunately, the water from the shower flooded the toilet area because the glass divider between the shower and toilet was poorly designed and the caulking at the bottom did very little.

Our room also had an L-shaped sofa with throw pillows and overlooked the park across the street. The room has an individual temperature control and the air conditioning was wonderful--something very important for Guangzhou in July.

The breakfast buffet was unbelievable in the variety and selection, and everything we tried was delicious. Not much in the way of kid food, however.

The staff was very friendly and helpful, although some didn't speak enough English to communicate well with us. For instance, they wouldn't let us check out the night before we were to leave (we had a 5:30 am departure). They said if we checked out but stayed in the room overnight, they would have to charge us an hourly rate...so we waited and checked out in the morning.

In another instance, there were construction noises (drills, hammering) in the room next to ours and we had to call the front desk because the noise was so loud and our daughter was napping. We had a difficult time communicating our needs to the front desk, but after about an hour the noise finally stopped.

The hotel was located near a shopping mall, restaurants, a bus & subway station and a few convenience stores.

All in all, this was the nicest hotel we stayed in while visiting China. They had some rough edges that we attribute to the hotel's infancy and new staff, and I'm sure they will smooth those out quickly.

Great hotel, Great service, comfy bed and LARGE room. Most of the staff has a good understanding of the english language.

I stayed at the Westin for a few nights while on a business trip in Guangzhou. The price is a bargain compared to what they charge for a similar hotel in Shanghai and Hong Kong. The location is in a safe area with guards patrolling the streets. I did not want to risk staying at an unsafe area in Guangzhou. I felt safer than in Shanghai. No hawkers on the streets! The subway is a 5 minute walk away. Guangzhou has a modern subway system and I found it faster than taking a cab and being stuck in traffic.

My room was quite spacious with high ceilings and a decent view over the sports stadium park. Service was a noticible improvement from what I experienced in Shanghai, but still not up to par with other international five star hotels. I look forward to staying here again next time I'm in Guangzhou. One minor fault: housekeeping took a pair of my jeans by accident the day before I was going to check-out. The jeans, along with someone else's socks, were returned during my check-out but I received no apologies or notification when they were found. Again, this is Guangzhou and the Westin is probably levels above other local-owned hotels, but in the future I will be much more careful with my belongings.

The hotel sits close to a park and some shops and restaraunts are nearby, a subway is less then 5 minutes walk.

My room was an executive 1 bedroom suite which was delightfull, clean and comfortable, as the hotel is fairlly new everything was in good shape.

I really enjoyed the executive lounge good breakfast and evening drinks were nice.

The staff was very attentive and some employees spoke fairly good english ( magic the bag man was the best ). Otherwise i suggest make sure your instructions are repeated back to you.

My only problem was the starwood reservation line where i was promised a suite and confirmed a seperate bedroom ( they lied ) and i was hit with an extra 1000 per night charge.

The suite worked out to 5000 rnb per night but this was during the show and hotels are 3 times the regular rate.

Actually a great deal for the room, if it was'nt in china.

The main concourse lounge was fun in the evening and the lobster tacos were just the best ever. ( there was dutchman running the place and it was top drawer,clean and attentive service ) house band sucked.

Overall i would rate this hotel as a winner if your here on biz, if not i suggest the holiday inn is better located for shopping and sight seeing. ( we are moving to the holiday inn for the final 2 days)

This has all the potential to be a fabulous hotel. The location is excellent so close to the train station (from HK) and the overall decor and quality of furnishings are gorgeous. The bedrooms are of a very high quality, as are the bathrooms and this place deserves to do well. However, we were very disappointed with a few things:

- the breakfast and dinners in the main restaurant (mezzanine floor - called "Taste") were really very average and expensive for what choice was available

- service was haphazard and not inspiring

- the shower / toilet area is poorly designed and ends up flooding the toilet bowl area (a design fault it would seem)

- I didn't get the Heavenly bed being all that good - sorry

On the plus side, the Qba bar is lovely and service is good.

Overall I would say give this place a few months to get better as it has opened too quickly and there are plenty of teething troubles to deal with right now.

I had such high hopes....